Starbucks Coffee — Restaurant in England

UPDATE: Still a shambles. We gave them a second chance and they still could not get it right. Last visit for us. Bye bye Starf##ks.

What a shambles of an organization. Opening hours state closing as 6.30, but at 5.00 they were closing. Said they could not heat any food. So we picked from the choices. They never told me the item I bought had to be heated, so money wasted as they locked the doors behind us. We did get drinks, but it was grudgingly served. I opened the tea to put in milk but the cup was filled to the brim and immediately spilt on my hand. Turns out it wasn't that hot luckily. Still customers trying to get in expecting it to be open while we waited for our train on Taunton platform. Sadly you have to leave at least one star, but today they...

This might sound a bit over the top, but as someone who appreciates a little care in making a proper cup of tea, this was a big deal for me. There’s something about the ritual, letting the tea brew just right, adding the milk at the perfect moment, that feels almost like an act of love (or maybe I just really need to get out more…).

Anyway, when I ordered my tea here, the person serving me didn’t just drown it in milk before it had a chance to brew (I like a solid two minutes). Instead, they let it steep and even went the extra mile by giving me my oat milk in a separate cup, so I could add it when I was ready, not when they thought I should.

It’s a small thing, but it genuinely made me smile. So, thank you. It’s the little gestures that make a...

Much slower than Starbucks at other stations around the UK. Shouldn't be accepting vouchers from customers requiring input of long codes into the system. 5 minutes is too long to wait in a queue with one person in front of me, particularly at a train station.

Does have a little inside seating if you are going to be there for a while.

The time of the visit is not the same as the time of review. Slow service is always a result of either poor leadership, poor processes, poor training, or low rates of motivation (pay is an excellent motivator). In this instance, poor processes was the obvious cause, and low rates of pay...