Subway — Restaurant in England

I’m writing to share a disappointing experience that took place on Friday, 27th June 2025, at your Kingswood Centre location in Bristol.

The day had been going wonderfully until we arrived at Subway. As we stood in line to order, one of the staff members gave us rude and judgmental looks that made us feel extremely uncomfortable — almost as if we didn’t belong there. The expression on her face conveyed a “why are they even eating here?” kind of attitude.

This behaviour completely spoiled the mood for both our families, even before we had the chance to order. It was disheartening and made the entire dining experience unpleasant. What should have been a joyful outing quickly turned sour.

To add some context, this was actually my first visit to Subway — my cousins brought me and my family to introduce us to your brand. I was genuinely excited, but instead, I felt deeply emotional and saddened by what we encountered.

That said, I want to acknowledge that another staff member was polite and handled our order professionally, which we appreciated.

I hope you will take this feedback seriously, as no customer should be made to feel unwelcome or judged at any of your locations. We sincerely hope others won’t have to face a similar...

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