The Inn On The Square — Restaurant in England

I visited the pub recently and had what started as a normal and relaxed experience. While ordering my drink, the beer barrel ran out just as my pint was nearly full. Out of curiosity — not to save money — I asked the barman if there was ever flexibility in cases like this. I was genuinely interested in how different pubs handle these situations, especially since some independent venues might agree to a fair adjustment. The barman explained they have fixed prices, which I fully accepted, and I paid for my drink in full without hesitation.

Unfortunately, things escalated when another customer wrongly accused me of demanding a free drink and behaving entitled — which was completely untrue. I calmly tried to explain myself, but another person joined in, calling me insulting names. What shocked me most was that a staff member — who I was told is in charge of the rota and audits — not only failed to calm the situation but actually seemed to encourage the hostility.

In an attempt to defuse the tension, I briefly mentioned that I have autism, hoping to provide some context for my communication style. Suddenly, the same staff member's attitude completely changed — but not in a good way. Instead of treating me with the same respect as any other customer, it felt as though she was now tailoring her behaviour around my condition, as if my autism had anything to do with what had happened. That made the situation feel even more patronising and uncomfortable.

To make matters worse, it appeared this staff member had been drinking alcohol — I noticed her taking shots from the bartender during the afternoon. This raised serious concerns about professionalism, especially given her role in managing the rota and audits.

I felt so unwelcome that I left without even finishing my drink. Frankly, I’m disgusted by how I was treated — not just by customers, but by a staff member who should know better. This wasn’t just poor customer service; it was a complete failure in handling a situation fairly and respectfully.

I understand that pubs can get lively, but there’s no excuse for hostility, false accusations, and singling someone out based on a disability. I hope this was an isolated incident, but I felt it was important to share my experience honestly.

Update (⭐): Management’s response sadly confirms the issue...

The response from management only confirms the lack of professionalism I experienced. I was calm, paid in full, and expressed curiosity — not entitlement. The attempt to twist my words and bring up false history after I raised a concern is deeply disappointing and reveals more about their conduct than mine. This is why I won't...

A Delightful Evening at The Inn on the Square, Hosted by Samantha

Nestled within the bustling cityscape, The Inn on the Square offers a tranquil escape from the urban hustle, and Samantha, the gracious host, ensures every guest feels right at home. From the moment you step through the door, Samantha's warm welcome sets the tone for an unforgettable experience.

The ambiance of The Inn on the Square is enchanting, with rustic decor and cozy seating areas that invite patrons to unwind and savor the moment. Whether you're seeking a romantic dinner for two or a lively gathering with friends, this charming pub caters to all occasions.

Samantha's attentive hospitality is the highlight of the evening, as she effortlessly tends to each guest with genuine care and enthusiasm. Her friendly demeanor and personalized service elevate the dining experience, making every visitor feel like a cherished friend.

The drink menu at The Inn on the Square is as impressive as it is diverse, featuring an extensive selection of craft beers, fine wines, and signature cocktails. Whether you're a seasoned aficionado or a curious novice, Samantha's expert recommendations ensure there's something to delight every palate.

In addition to the exceptional libations, The Inn on the Square offers a tantalizing array of culinary delights, from hearty pub classics to innovative gastronomic creations. Each dish is crafted with care and precision, showcasing the finest ingredients and culinary expertise.

Overall, The Inn on the Square, under Samantha's attentive stewardship, is a hidden gem waiting to be discovered. Whether you're seeking a memorable dining experience or simply a cozy spot to unwind, this charming pub promises an evening of warmth, hospitality, and culinary delights that will leave you...

6 months ago, this was one of the best places to be and had by far the best food in Churchill Sq. Unfortunately, since the renovation something has gone REALLY wrong. AVOID THIS PLACE. Service: Inexplicably awful. 45 minutes for 2 burgers, with absolutely nobody else in the waiting list. Forks and knives weren't even properly washed, with the guy trying to clean them with a napkin in front of us! So dangerously unhygienic! Food: The "food" was a disgraceful excuse for food. The -previously amazing- £11 burger, now it was completely disgusting. 2 supermarket-premade-frozen meat patties, one on top of the other. The buns were the ones you see at the supermarket, not even baked, just dipped in mustard from their one side. No gherkins, even though the menu said there would be. Fries were frozen prefried from the supermarket, of course. Took the 2 women in the kitchen, 45 minutes to do that? Seriously. The platter of nachos, was just a platter of Doritos with 3 cans of premade tomato salsa, guacamole and sour cream turned upside-down on top of it. Pricing: That was £30 for food that actually costs about £6, if you bought it from the supermarket. Extremely expensive, quality worse than street food or McDonald's, completely unhygienic service. This is by far, the worst food and service I have ever paid for. If there was a lower rating than 1 star, I'd gladly grant that. AVOID!

P.S.: Of course did not...