Thought we would try here for a quick lunch and a tea. Firstly no menus outside what so ever . I went in asked for a menu and the guy gave me one, got outside and it was a wine menu , had to go back in again...not maoning for the sake of it but I am disabled ) surely it makes sense to have one large menu outside of smaller ones on the tables ?! Went in and ordered and guy was pretty slow to take order and make 2 teas . Toasties turned up and I took two small bites and had a black short straight hair in my mouth from inside the cheese and chutney filling, I inspected the toastie and the noticed a second hair cooked/toasted onto the toastie, so had to have been from someone in kitchen ,who made them. I took my plate back in and the lady on the counter seemed annoyed I had even suggested the hairs. Raised her eyebrows in disbelief and went into kitchen. I heard the cook shouting "its cheese string " repeatedly. I went into the kitchen and showed the hair on the toastie and the cook just said "oh ok then , well I'll make you another " I felt embarrassed for even saying something , which I had every right to complain when it comes to hairs in food. Also salad garnish was dried out , no moisture in cucumber and soil and grit on lettuce. I've worked in the food industry for years before I became ill , and would have never spoken to a customer so rudely . Very over priced for the quality