Riverside Cafe — Restaurant in Exeter

My wife and I decided on the Riverside Cafe whilst out along the Exeter quay last Saturday. No space outside, so we sat at a table inside. The lady taking the order was extremely nice and before taking our order advised that there was about 30mins wait on food. To be fair it's a very small kitchen. We ordered anyway and as it happens both the hot drinks, toastie and cake were much quicker than thought. Once again, I can't emphasise too much just how lovely the lady was who took our order and then also served us..... A very rare experience by most standards these days. My wife and I shared both the toastie and the cake as we only wanted a light bite (but didn't want to miss out on the lovely cake!). No problem at all with us sharing though and we were provided with additional cutlery without asking. The drinks were spot on, as was the food. What's really nice too is that although we sat inside, we didn't end up with our clothes smelling like a cafe. We'll be going back at the next...

They were rude. The board outside says food is served until 4pm, I went in at 3:30 and after waiting while one member of staff chose to clear a spill on the floor behind the counter before acknowledging me, was belligerently asked how they could help me and then told they were not serving food any more. I referenced the board outside mentioning 4pm, they replied very bluntly that the kitchen had been busy. No apology or niceties at all. I felt very unwelcome as a potential customer and so won’t be bringing them my custom today when I revisit Exeter Quay with family (the reason I was scoping out food places yesterday). Being rude to customers is always inadvisable when you work in...

Were really rude and unhelpful when my partner mentioned his allergies. Despite having a separate but incomplete allergy menu and the server being nice about it when she went to double check with the woman behind the till she started borderline shouting about how if we have allergys she doesn't recommend eating her at all and we should just go somewhere else. It's quite a small building and every table could clearly hear her and was kinda embarrassing as we had to just leave. We have eaten out at so many lovely places who have all been more than helpful and accomodating it was a very...