El Pincho - Mediterranean Bar — Restaurant in Great Britain

I've never left a bad review for anything or anywhere I've been before and never felt the need too, but felt like I needed to say something for this place. Me and my friends visited for a bit of a baby shower for our friend who's about ready to pop. When we eventually got seated a lady came over about the pre order we made, I'd ordered a chicken burger and had asked for vegan cheese as an extra to add to it since im dairy intolerant. She rolled her eyes and had a smirk on her face saying 'the one who ordered the chicken burger with vegan cheese, you can't be vegan then' laughing while saying it and continued asif I didn't know what a vegan was and made me feel so small and uncomfortable infront of my friends. After that the meals came but one was missing for around 10 minutes, my friend who put the order in panicked she'd missed one off the pre order email so checked to find we did have it on it was just a mistake on their end (mistakes happen). when we informed them one was missing it arrived 5 minutes later, with another snotty young waitress holding a receipt in her hand that told us it was our fault for not adding it on the email, we told them we had and got the worst attitude back of another eye roll and a sarcastic 'ok then' and she walked off. We were in shock that it had happened so my pregnant friend went to see a member of staff to let them know we were upset with the service and got cornered by nearly every member of staff working in there and got just more rude comments back. We then had to sit and eat our food while they all took it in turns behind the bar to talk about us and laugh in our faces with each other. Totally unprofessional and uncomfortable for us. To them we were just an awkward table complaining about a meal missing when infact we didn't care there was a meal missing, these things happen all the time it was a mistake, we were upset about the service and rudeness towards us for no reason at all. None of us will be going back unfortunately and I would imagine they...

Beautiful restaurant, amazing food, but unfortunately the customer service means I will not be returning. After booking a table over one month ago to celebrate the end of our degree we were slightly disappointed to find that the table was not ready... this can happen and we understand and were happy to wait but the staff that dealt with us found this funny, did not apologise or offer us a drink, so we spent almost 30 minutes standing next to a cold wet door waiting. Although the food was delicious we spent most of the evening trying to get the waiters attention to order drinks and were sadly left with out any drinks for long periods of time. The manager in particular severely lacked customer service skills and had no idea how to be attentive towards customers. I spoke to him about the service we had disappointingly received only to be told "well were busy" no apologies what so ever which would of been a simple resolution to this situation. The majority of the staff looked absolutely miserable, which is to be understood after experiencing the manager's bad attitude first hand. Maybe a basic customer service course would benefit the manager greatly!!! such a disappointment as like I said food was amazing, location is fantastic and such a beautiful...

Absolutely disgusting experience. Sat at a table minding our own business when a bunch of women claimed we were in their seats. We sat at those seats for close to 45 minutes. These women who are clearly used to getting their own way made lies about our group to the security. Luckily a random person noticed the disgusting behaviour of this group of bullies and come to our aid with security. Unfortunately it was a waste of time as I was taken outside to be told that these women know the bar staff and owners! Clearly knowing the owners means that you can bully and gang up on people who are just trying to enjoy their night! Security was clearly scared of these people and was fine to let my sister be emotional with the experience! What an absolute joke of a place, clearly knowing the bar staff and thinking they own the place means more than everyday normal people trying to enjoy their night!

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