Wild Swan — Restaurant in Great Britain

I have been to this restraint so many times over the past few years and loved every meal.

However tonight was a shambles, worst service I've ever seen for an restraint.

It's sad really as I've been looking forward to this meal all week but we couldn't stay there tonight.

First we went in and my mother in-law didn't have her starter for about 15 minutes later.

Then there was no heating at all and all sat with our coats on, overall shouldn't be open really for comfort reasons.

We then had our cutlery put in the table and noting done or said, it was dumped there for us to sort out ourselves. Then one of the girls who didn't know what she was doing was barking orders at our new person, very harsh and unperfessinoal.

We then got all our food without being told what is what and dumped. The women in charge then argued with us about the situation of our complaint and said if we leave we have to pay for all our meals even when we only touched the starters. She then just allowed us to pay for our drinks and go.

Overall worse experience I've had Inna long time especially from a 5* restraint. No matter what I will not return out of just being...

Visited on a Sunday night, and had the special set meal for 3, at £25 per head.

Not a great start - nobody to greet us, and when someone did eventually turn up we were asked to sit down at the entrance for 5 minutes 🤷 (no offer of a drink while we waited).

The decor is a bit dated but ok, and there is not much atmosphere in the restaurant. There IS a large window into the kitchen, which is both interesting to watch through, and reassuring in respect of kitchen practices.

The food was a bit variable. Lovely honey spare ribs, but artificial tasting satay chicken. The crispy aromatic duck was nice, but the mains were patchy. Lovely crispy chilli beef, prawns and sizzling beef, but the Kung Po chicken just wasn't like any I had had before. The broccoli and garlic was lovely.

Service was patchy - we had to call people over several times. We weren't offered chopsticks, and had to ask for cutlery twice.

They got the bill wrong by £21 in my favour - (I got them to add the wine that they had forgotten to add).

Not a bad place and not bad food, but lots of easy ways they could do better.

Give it a try. We might have gone on...

From the outside, with the water flowing down the windows, you wouldn't imagine what was inside (in a pleasant way). The staff were friendly, we showed up without a reservation and were seated shortly after arrival. To keep us occupied in this short wait (less than 5 minutes) we watched the Koi in the pond which our little guest enjoyed a lot. Orders were taken swiftly and accurately. I enjoyed the window into the kitchen watching the kitchen god's hard at work (I don't think I'd like it for myself at work but appreciate it as a customer). Said food was delivered at a shockingly, Incredible, efficient pace by wonderful waiting staff. The food is placed on the centre of the table on tea-light lit heating stands on seemingly small plates. Don't be deceived by the perception of small portions. There was more than enough food (we had to take some home). The taste of the food was very good, the aesthetics were great too. The overall cost was quite reasonable for a dining in experience that was perfect. I hope to return for other special occasions with the...