Wagon & Horses, Lancaster — Restaurant in Lancaster

So we have a 3 year old and scant access to a babysitter, when we hear that my husband has been awarded £50 towards a meal as part of his rewards and recognition programme. I say these things not because they are immediately relevant to my experience at this restaurant, but so you appreciate the level of disappointment we suffered. After careful thought and research we decided to spend our precious £50 and child free evening at The Wagon and Horses after careful viewing of half the restaurant menus in Lancaster. It sounded great and our expectations were high. How cruel then, how horribly cruel, to be served such a deeply, deeply mediocre meal. £13 bought us a shared platter, such a great opportunity we thought, to try a selection of their starters which also sounded amazing. Instead we were served two chicken wings, no each, to share, that were the stark white of boiled meat, with all the flavour one would expect of boiled meat, i. e none. It was served with some salad leaves and a sweetcorn fritter entirely and completely devoid of flavour, like seriously not even a modicum of taste, and that was it. That. Was. It. Main course came, and while my burger was perfectly adequate, not great but ya know not grim, my husband had to suffer baby back ribs that were boiled, like full on, pot of water, no flavour whatsoever boiled in a tonne of water, then with some bbq sauce on top to cover the tastelessness. It was gross. We communicated this to the waitress, who gave her best "I couldn't give a damn" shrug and to the guy we paid, after giving up waiting for the waitress to bring us the bill when she realised we weren't too happy and we were unlikely to leave a tip. He told us he appreciated our honesty, end of. Oh yeah and the ladies were out of order during our visit, which added the fun dimension of being shouted at when I tried to go to the ladies toilet and being made to use the disabled loos which had the obstacle of a couple of tables and strip lights to navigate, which was a challenge for me with no mobility issues, heaven help those who may need easy access loos. All in all a deeply, deeply disappointing experience, avoid if you like, ya...

We went for a meal last night and I was not impressed. The meal took 45 minutes to come as they were short staffed and we wouldn't have minded if the food had been decent when it did arrive but it really wasn't. We ordered fish and chips with garden peas and it came with mushy peas, ok no bother a small mistake which we could forgive as the meal as a whole was nice. We also ordered a burger. We paid 1.50 for bacon to be added and I kid you not it was the tiniest peoce of bacon ever and I thought this was a complete rip off, the fries were luke warm and we ended up not eating them, the burger itself was fine. We also ordered a hot dog and this is the meal that made my blood boil.... the menu describes a locally sourced bratwurst hotdogs, its sounded like something special and I'm telling you now, this was the type of hotdogs you get in a jar from a supermarket, it was tiny. It was in a bun which was too small. I'd finished it in 6 mouthfuls and honestly if i hadn't been so hungry i wouldn't have eaten it all. It wasn't very nice. The fries were also luke warm. I wanted to complain but the staff were so busy and I felt so sorry for them as other tables had complained to them already and didn't have the heart ....i also didn't have time to wait for a free coffee or whatever other meaningless apology we would be offered..... frankly nothing but our money back would have been acceptable. We won't be going back ever again and will not be recommending to anyone. ||Just to note, the staff behind the bar were great, very polite, very efficient and really friendly and they made us aware they were short staffed and the meals might take a little...

We went for a meal last night and I was not impressed. The meal took 45 minutes to come as they were short staffed and we wouldn't have minded if the food had been decent when it did arrive but it really wasn't. We ordered fish and chips with garden peas and it came with mushy peas, ok no bother a small mistake which we could forgive as the meal as a whole was nice. We also ordered a burger. We paid 1.50 for bacon to be added and I kid you not it was the tiniest peoce of bacon ever and I thought this was a complete rip off, the fries were luke warm and we ended up not eating them, the burger itself was fine. We also ordered a hot dog and this is the meal that made my blood boil.... the menu describes a locally sourced bratwurst hotdogs, its sounded like something special and I'm telling you now, this was the type of hotdogs you get in a jar from a supermarket, it was tiny. It was in a bun which was too small. I'd finished it in 6 mouthfuls and honestly if i hadn't been so hungry i wouldn't have eaten it all. It wasn't very nice. The fries were also luke warm. I wanted to complain but the staff were so busy and I felt so sorry for them as other tables had complained to them already and didn't have the heart ....i also didn't have time to wait for a free coffee or whatever other meaningless apology we would be offered..... frankly nothing but our money back would have been acceptable. We won't be going back ever again and will not be recommending to anyone. ||Just to note, the staff behind the bar were great, very polite, very efficient and really friendly and they made us aware they were short staffed and the meals might take a little...