Araya Thai Restaurant Lancaster — Restaurant in Lancaster

I experienced the same thing that I saw someone wrote in the reviews.

When I was chatting with my friends and looking at the menu, the person who should be the owner asked me many times if I wanted to order? There were not many people in the store at that time, I said I still need some time, I don't know why he kept pressing me to order, it made me feel bad. If I wanna order I will let them know.

Later when I looked at English menu and tell the waitress please order set A for me, and it’s write £22.xx, so the waitress order it for me. I don’t wanna comment the taste cuz everyone has different preferences.

Instead, I wanna comment the attitude. When I wanna have the bill, the waiter ignored me talking to her, made eye contact and passed by. I needed to wave my hand to block her before she stopped to respond.

I asked for the bill, and find out it shows £24.95 in the receipt, so I tell them I remembered the price was not the price I saw on the menu. The owner tell me this one is for takeaway, but I remember that’s a line write below the takeaway, says: set menu is not takeaway or something, also I use my figure to point out what I try to order, and she looked it and write it down. If we accidentally order the takeaway menu, there is not reminder from the restaurant. How can we know there is the difference price or difference menu as a new customer.

Finally, the owner solved this, said charge us £22.xx, but he is impatient to us in the whole time. I definitely tell my friend my experience in...

I would not recommend this restaurant at all. Unfortunately, it had the poorest service I’ve encountered, especially from the middle-aged Asian gentleman (who I assume is the owner). Additionally, the quality of the food is quite average. The fish cakes seemed pre-made and were not properly heated; you could find similar ones in any Asian supermarket freezer for a fraction of the price (I checked the prices at a nearby Asian supermarket after leaving the restaurant). The Thai milk tea was the least authentic I’ve ever tasted.

I visited wearing white pants and politely asked the male owner for an extra napkin to protect my pants from oil splatters. However, he simply pointed and asked, ‘Don’t you already have one?’ I explained that it was for wiping my mouth 🙂‍↕️. He reluctantly handed me two extremely narrow kitchen papers from a drawer, which made eating throughout the meal quite uncomfortable, as I feared they would slip off.

When it came time to pay, the bill totaled around £70, with a £6.80 service charge. I was hesitant to pay for such poor service and inquired if the service charge was optional. The owner confirmed it was, but became visibly upset when I declined to pay it, citing that others did. I stood my ground, but my friend, who is quite introverted, went to the counter, paid the bill, we left. THE...

As a regular customer at Araya Thai and knowing the staff well I was left feeling disappointed with the takeaway me and my family received last night. This was a belated birthday treat for me to celebrate with my family and sadly it wasn't up to normal standard that we have received coming as regulars to the restaurant. I love the staff and their friendliness but the food unfortunately was lacking in takeaway form.

I feel that it didn't have the authentic Thai experience that me and my family had before when we came for tea/dining in the restaurant pre covid and that the quality has not been the same since and the food is just pre heated for takeaway and not piping hot and fresh as usual. I had the Pineapple Fried Rice which was bland and had no seasoning/flavouring and it was lukewarm, the dishes my mum, dad, sister and her boyfriend received were the sadly the same. My dad had indigestion issues from the sweet and sour dish the next day. I can't fault the staff they are great but the food has lost it's spark for me. Unfortunately we won't be getting takeaway...