Cake Box Leeds Hyde Park — Restaurant in Leeds

Ordered the cake on line as I am in Liverpool and my daughter is at Uni in Leeds. They were having a party so thought I'd send the cake. Ordering on line was very easy and I got an email response. I noticed the address was wrong or incomplete. So called the number and spoke to lady who just advised send email back with order number with address attached. Which I did. Delivery date and time were chosen. Only option for time was 1600- 2000.

My only issue with the process was I received a call.at 15.55 on thr day of delivery to tell me the picture I'd asked for hadn't attached to the order?? This is why I haven't given 5 stars. So I had to email that over. Surely this should be checked before the date. What would have happened had I not answered the phone or been in a position to email at that time.

All this said the cake arrived at the pub as requested and it looked amazing. I am assured it tasted delicious and my daughter has been asked by lots of people where it came from because it was so...

The cake was made from Suman she’s very kind friendly helpful thanks . I have ordered cakes from [Cake box ] many times, and I am always extremely happy with their quality and service. Every cake I have bought has been fresh, delicious, and beautifully decorated. Whether it’s a birthday, celebration, or just a special treat, their cakes never disappoint!

The staff are always friendly, helpful, and professional. They take great care in making sure I get exactly what I need. The cakes are always ready on time, and the flavors are amazing! My favorite is [chocolate and vanilla both are delicious], but every cake I’ve tried has been perfect.

I highly recommend this cake shop to anyone looking for great taste, excellent service, and beautiful cakes. I will definitely continue ordering from them in the...

We had unexpected behaviour from the staff, I suggest, to improve the service, staff has to learn, how to behave with the customer.

The packing for having the pastry is not expected, just had a transparent layer on the sides, which was not holding properly, and it felt on the floor.

When we asked for a new one/ replacing for another, the behaviour was not acceptable.

Not provided proper serving plates to eat comfortably, in addition to that, we need to request for a paid receipt, and the orders mentioned in the receipt are also incorrect.

We learned from staff, if you are holding a baby, you should learn how to hold, which was very offensive, and the sitting area is really not comfortable.

We really had a bitter experience, please take appropriate measures to...