HEYTEA (Victoria quarter) — Restaurant in Leeds

It was a terrible experience that ruined our children's expectations last night. They asked for bubble tea, and we walked 15-20 minutes to this shop. We waited for 30 minutes for our turn, even though there were only 4 people in front of us. Finally, we understood the reason - they had sold out of all bubble tea. My children then chose a strawberry drink, but that was also sold out. There was only one cashier, and we ended up having to choose 2 mango drinks. To make matters worse, my card payment was declined because the machine was out of paper. I had to pay in cash and was asked for the exact amount of £11.80 because they couldn't give change. And that's not all. We asked for no ice or very little ice for the children, but we received drinks full of minced ice. The flavour also didn’t impress me. Both drinks ended up in the bin as soon as we left the shop. By the time we were waiting for our drinks to be made, other customers arrived and faced the same situations. The manager should inform customers at the front door about what is sold out and what is still available. It was a poor experience for us and for the queue last night. I have never tried bubble tea here, and after this experience, I don’t think I will give this place...

Really regret having to make this review as I don’t usually like to complain about restaurants or stores, but their refund procedure is unacceptable.

On Sunday at 18:05, I made and an order on the app and was instantly told me order was ready, and when I went to pick it up I waited for ages until a girl finally told me they cancelled my order and it would be refunded; there was no offer for a free replacement and she said I could order another one. When I went to order another one the price went up by £1 and when I finally received my order there was way less fruit in it then usual.

The store didn’t change my order status to cancelled on the app and it says I have to ring for a refund. Another customer had their order cancelled and was told to wait 3-5 days. It’s now been 6 days and I tried calling again today, as the phone call kept hanging up when I rang two days ago. Twice I’ve been told they will look into my refund, and they would call me back. But I still haven’t received a call back...

ordered ahead on the app to avoid the wait, when arrived staff said they don’t know when my drink will be ready as they have sold out of stock of the drink i have ordered. this wasn’t made clear on the app, only the mango coconut series were put as sold out. staff has no intention of letting customers know drinks have sold out unless ask! total letdown and waste of time as i have been looking forward to it. do better, please

update: at the store the manager said he has already proceed my refund, however, the money was still taken out of my bank the next day. I called to the store and ask and was told repeatedly “your money will be in your bank 3-5 days” . It’s been a week, either refund me through bank transfer or let me come into the store to collect cash . I don’t need your pity free drink. Just refund my...