Sorriso Lichfield — Restaurant in Lichfield

The owner replied to my original review calling me a liar. So I here I am again. My original review frankly was toned down, as I am not typically someone who complains. But tonight, I was given the worst meal I've had at a restaurant that i can remember.

I have never just given up on a meal after just a few bites. This was a first at a restaurant.

The chunky chips were rock solid, completely uncooked. So originally, I asked for the chips to be replaced. (In a civil manner). They bought back McDonald's style fries.... which is not what I wanted. Still, no harm, no foul.

I took a few bites of the steak and decided it was inedible. It was BARELY COOKED.... "tested with a thermometer"? Are you joking? And there were various lines of gristle running through the middle of the meat. AND it tasted truly foul. I really did not want to complain. I am not someone that does, ever. But it was terrible.

My mum had similar issues. Her potato's were rock solid, her food was just bad in general. She couldn't eat it. And I was there to treat her as a mother's day gift.

He came and asked how it was. I said "ohh it's.... its not great mate I'm sorry" he moodily asked if I wanted it changed. But we had other places to be, it would have made us late, so I declined.

I (again, in a civil manner) said "im really sorry, but I'm not paying for this, or my mum's". I explained (genuinely calmly) what was wrong with the food. And said that I wouldnt be paying for those two meals, but would pay for everything else.

He argued and called me a liar, extremely childish and unprofessional, considering I was still being completely civil. Upon being called a liar, I said "you're calling me a liar?" And told him I rarely complain and had seen the good reviews and that I was disappointed.. I didn't lose my temper at all.. Most other people definitely would have.

Calling me a liar again now has definitely annoyed me though. My advice to the manager would be: you may have gotten it right on many occasions. But your restaurant massively failed on this occasion. Take it like a man and improve your dishes and service. Don't accuse clientele of lying and act...

A bit of a lengthy review but for places like Sorriso it's worth the time. While visiting Lichfield, we discovered this restaurant as one of the very few vegetarian-friendly options available during lunch time on a weekday. Sorriso is a delightful Italian restaurant that truly lives up to its name, putting a smile on your face from the moment you step through the door. Roberto, the co-owner, is an exceptional host who made our experience even more memorable with his warm and welcoming demeanor. We visited for lunch and were pleased to find a set menu offering good value for money with options for two or three courses including a drink (alcoholic or soft drink). The service was excellent, and the food was delicious. Special mention to Funghi Darwin and Risotto Funghi which were great vegetarian options and Calamari, Maiale Bolognese and Pollo Porcino stood out as non vegetarian options. The pizza was good as well. Panna cotta was my favourite from the 3 desserts on the menu. One of the highlights of our visit was the wonderful surprise arranged for my wife's birthday. I told Roberto about my wife's birthday and his team went above and beyond by bringing a candle-lit dessert while singing happy birthday, giving a special touch to our celebration. The attention to detail at Sorriso is impressive, even extending to the toilets. They offer a fantastic baby changing station complete with amenities like wet wipes and nappy bags, making it incredibly convenient for families with young children. We'll definitely come back next time we're...

Very mixed review for this place. Outside seating area and building itself was very small. Entered into a very bustling and loud resturant, the tables were packed in very closely together, interior decor wasnt exactly eye catching or stylish, looked like someone's living room. Thankfully we had booked a table because they were turning alot of people away, we were seated on a table right next to the door/where people wait to be seated so there was always someone right next to our table. Food orders were taken by what seemed to be the very rushed manager. Recieved our starters quickly, but all 4 of us thought that they were cold and not exactly as described on the menu, however no waiter came over to ask if everything was ok. Our table was arranged so close to the bar that waiters/waitresses were edging around my chair to get to other tables which started to get very annoying that i kept getting bashed being 9 months pregnant. There seemed to be a surplus of staff that kept coming close to our table to observe the tables on the other side of the resturant, and yet still throughout starter, main and dessert no one bothered to ask if everything was ok. I dont think for the price of the food the service was worth it, yes it was well presented but overall flavour wouldn't be something that i...