My husband and I had visited Poms a few weeks previously and had such a lovely experience that we decided to return on our next visit to Lichfield. This visit was completely the opposite. We hadn't booked, so we were grateful that we were found a table. The cafes atmosphere was busy and vibrant with lots of Christmas shoppers. On our last visit, we had a lovely, friendly waitress, a young blonde lady who couldn't be more helpful. This time, the waitress, a brunette woman, was direct, matter of fact, and lacking in friendliness. She took our orders and we were left to wait for drinks. They arrived a while later. The food order, however, took quite a while later, over half an hour, but it was rather busy so we didn't complain. When the food did arrive I was so disappointed. My husband had ordered the poms breakfast, so you can't really go wrong with that, but I had ordered the chicken kebab skewer with garlic tahini, tomato sauce and something else. What I got was a blacked chicken skewer that from taste was coated in Chinese 5 spice in my opinion but I could be wrong. Expecting it to be hot and juicy, it was semi warm, cold in places, dry to the point that it was grainy to eat, lacked any moisture or natural fats, I doubt very much that it was really barbecued. The rest of the dish was an even bigger disaster. Everything, and I mean everything was straight out of a very cold fridge. The tomato sauce (pasta with a few herbs in), the huge dolop of mayo garlicky taking, polenta or cuscus, I couldn't be sure, was crumbles with large lumps in oh and the flat bread, which as with the skewer, was meant to be hot was now stone cold as it had been lying on a plate of freezing cold ingredients. The whole experience of this dish was not pleasant, at all. The waitress did appear mid meal to see if things were OK (as I pushed the food around my plate), I just hummed and let her get on. I doubted anything could be done to save it to be honest and I really don't like to complain. When my husband had finished we asked for the bill. When it arrived and we were asked again about our meal, I mentioned that it wasn't a pleasant experience, the waitress got very defensive, reminding me that she had come and asked previously, in quite a defiant manner. I explained the issues but she argued back so I really couldn't be bothered to waste my time or energy any further and we paid and left. We won't be returning and I think the added 10% that they charge is quite cheeky, it's not a high end restaurant and the food is very expensive, my dish was 17 for fridge cold food and a dry tasteless skewer. So £41 something for brunch and unfriendly service, no, I know we won't be returning.