American Pizza Slice — Restaurant in Liverpool

Just cancelled my order after speaking to the most disrespectful unhelpful staff member who actually lied in the most unconvincing way.  I ordered at 5pm, with an email confirming food will arrive by 6pm. By 6:30pm my food has still not arrived, now with the current situation of Covid I understood the food may be delayed a little. I called up at 6:45pm to by told by Laura that it would be another 40 minutes. When I asked why I was told it was because I was missed out. To which I responded that, I can appreciate it being busy but to be missed out, not called and then have the resolution be to just "wait another 40 minutes" is not OK. Laura explained she will see what she can do and will call me back in 5 minutes. 5 minutes went by and Laura called me back to tell me the same, it's 40 minute wait but this time she added, "you know with everything that is going on" we are just busy.  So now the excuse is Covid-19, not the fact my order was missed out.  I explained that waiting nearly 3 hours for a pizza is not good enough. I was offered free food to which I refused. Laura's next offer was, "Well do you still want it." I said no and asked for a refund. I asked when it would be back in my bank and got a moody reply of, "5 days."

I asked to speak to the shift manager and Laura keep repeating, "you can have the general email address." I asked for the shift manager and Laura explained there was no one running the shift. When I asked who was locking up or where they all sharing a key she replied with a snotty "yeah". I asked for the area managers name, Laura's response, "there's a few."

Laura was unhelpful every step of the way, refusing to give information out and tried to use Covid-19 as an excuse which is disgusting when initially she told me I had been missed out. Laura sounded like a stroppy teenager who couldn't care less and to stay that there was no one running the store...

Pizza tastes lovely, but I've been disappointed on more than one occasion. Walked 20 minutes to get here last night for detroit pizza and arrived 15 minutes before closing, only to be told they would only sell us the detroit pizza if we bought a whole one so it was worth them cooking one. We were still buying pizza for the 3 kids with us but still wouldn't put a detroit pizza in for us, even though we would buy 2 slices but didn't want a full pizza. 15 minutes would be plenty of time to sell the other 2 slices and you wouldn't have lost out on too much profit due to us buying 3 slices of pizza anyway. Ended up not buying any extras, just the 3 pieces of pizza for the kids.

Parents missed out on food but the kids thought the pizza was lovely.

Wont be going out of the way to go here in the future as the kids wanted didn't even want pizza before we got here so could have gotten their food from anywhere, so we'll probably stick to McDonalds...

Really lives up to its name. I’m a New Yorker living in Liverpool. I really cannot say enough good things about the pizza they serve here. I will generally place my order in New York style (plain slice - so a New-York-style cheese slice), which the staff get a kick out of, and the quality is pretty damn good! They even do Chicago- and Detroit-style right. I remember thinking a pizza was a thick marinara, but nope it was a properly structured Chicago-style sausage pizza. It’s rare to see that outside of Chicago even save for Pizzeria Uni stateside, and even they don’t do it right. One thing they definitely have over us back in NYC is we don’t have halloumi pizza (halloumi is just expensive at £8/250g stateside), but I...