DoubleTree by Hilton Hotel & Spa Liverpool — Hotel in Liverpool

So, my boyfriend booked me a nights stay and spa treatment for my birthday, in which we recently stayed. Upon arrival the staff were lovely, we were greeted by a blonde lady who was very nice and happy! Easy check in, and was gifted warm welcome cookies which was nice. We got to our room, the room wasn’t bad, it was generally clean and had what you needed for a short stay. Although I will say it was very dated. The tv had no signal for a majority of the time, not many channels ect, the floor needed a good Hoover, as I sat infront of the large mirror as you come in to get ready I could see all hair on the floor and just dirt really. The facility’s such as ironing board/hairdryer were very cheap, the hairdryer smelt like burning when in use, and the cupboards could do with a lick of paint. Things like hairdryers ect wouldn’t usually be expected to be amazing quality in hotels anyways but as it’s a high end chain and expensive hotel in general you’d think they’d atleast provide higher quality products for what they charge as it is. We had a massage each booked which I couldn’t fault! It was lovely, and could tell the staff put a lot of work in. The staff in there were amazing! Very attentive, positive attitudes, and just all round helpful. We then had time in the thermal pool which was also lovely, only con would be the size of the changing rooms, when I arrived the changing rooms were the size of an ensuite which were full, some girls had to wait outside until there was space. Later on the evening we had a meal which was included in our stay through our voucher, which you only have to pay what isn’t covered. There was no atmosphere at all, which makes it really. There was only us and another table in there the whole night, once ordering, the food came out quite promptly in which the starters were ok, but nothing to rave about, the mains were pub grub quality, perhaps less than. What bothered me was no one came over to do a check back the whole time to see if we were even enjoying our food which wouldn’t have been hard as there were 2 tables… we didn’t even eat half our mains as they weren’t good and no one cared to ask, we then had to go up to the bar ourselves to ask for another drink.. and had to go up to pay as no one cleared our plates. What topped it off was the lady that was running the restaurant, I think her accent was Irish? So be wary if she serves you😂 Rude isn’t a strong enough word. She was on her phone the majority of the time behind the bar, hence no service or check backs, had a face on her like she was being forced to be there😂 and when paying she wouldn’t look us in the face just stared at the ceiling and shoved the card machine at us. From working in hospitality previously myself, I can easily say she won’t get very far. No manors at all, how she got that job I don’t know. We did complain to 2 members of staff which were lovely again and couldn’t apologise enough. The next day we checked out and left our bags as we went for lunch out, again the staff there were lovely and attentive, in return for our bad experience gave us free parking which was lovely. Overall our experience wasn’t all bad, but I would say if your abit of a younger crowd I wouldn’t recommend, I have stayed in nicer with more updated facilities & up to...

ABSOLUTELY DISGUSTED. My mum booked 3 nights here for my birthday, the first holiday away I’ve had in 2 years. We set out from Northern Ireland at 5.30am (I finished work 11pm the previous night) when we arrived everything was okay, they kept our bags until check in, and we came back at 3pm to check in where we were informed that the restaurant (where we planned to eat that night) would not be open, this was not advertised on the website of Expedia where we booked. I wanted to lie down to try and get a little bit of sleep before dinner. I was awoke at 5ish to absurdly loud live music. I accepted it was early in the evening and moved on. Due to our plan to eat at the restaurant we were unable to find anywhere that had availability to get dinner, after an hour of walking we got a take away and sat and ate it on the street. We then returned to the hotel at around 9pm where we thought we would have a few drinks in the bar, we got one drink then we’re informed the bar was closing at 9.30pm. We decided to call it a night and came back to our room which seems to have the air con stuck to blast freezing cold air and no heat, only to be greeted from the lift on the 5th floor landing with aggressively loud live music. It appeared there was some kind of function happening directly opposite our room, it almost felt like the room was vibrating. My mum went to speak with reception, a little annoyed at this point by the previous events and disappointments so far and was advised the music would only on for another hour.. this was just after 9.30pm. 11pm came and the music was still louder than ever. We contacted reception again only to be told the music would be continuing to 1AM. We asked if we could be moved rooms, this was refused, we asked to speak with a manager previously, but they never came to see us and then we were told they had now left for the night and would pick the issue up in the morning. They stated there was nothing else they could do. It is now 12AM, I’m lying in bed with a migraine setting in, feeling unwell and very upset about the whole situation and very sleep deprived writing this review. This hotel is misleading people with false advertising, advertising amenities that are not available. They are taking advantage of people by not informing them of events being held in the hotel that are a noise disturbance until the early hours yet happily taking peoples money and refusing any sort of help, compensation or solution. We are not part of this event or function, but we are placed in a room directly oppose it and the noise is so loud we feel like we are in the function room. There really are no words for me to describe how disgusting I am. I wish there was an option to upload a video as we have videos of our room and how loud the noise is. Please do not...

We stayed at this property for 2 nights during the half-term break. Having worked at various Hilton properties there is a certain standard expected, in the hotel and in particular the room. Upon arrival to the hotel we were greeted accordingly and checked in. Check in was not busy we were the only ones checking in. I mention this because instead of the receptionist engaging with me and providing me with information about the hotel I was given a piece of paper and told everything is on there!!

Once we entered our room we were greeted by a stand up electric heater!! With no note advising the reason for this. There where things missing in the room which is found in all hotels such as a vanity bathroom mirror (the round ones that retract from the wall). In addition to this there was also no sanitary liner holders which is placed on the wall. The room did not feel clean to me at all.

The first night we ate in the hotel restaurant. The inroom dining suggests scanning the QR code to make a reservation in the restaurant, however after many tries the QR code does not work and should either be removed or fixed. We had to call down to reception to make a reservation. Once we arrived at the restaurant we were not greeted, we were asked where we want to sit, which wasn't pleasant. I had already decided what I wanted to eat whilst on our room, we placed our food order and then 10 minutes later the server approached our table to inform me they didn't have the dish I had ordered with a lack of apology. I then ordered the fish and chips which states the fish is cod. Once we received our food I started eating the fish and noticed the fish I was served was not cod and infact pollock. (I am not a meat eater and only eat fish so as a family we can taste the difference). I informed the waiter and was laughed at and told the fish is infact cod!! I advised I would not be able to eat it as it tasted vile. They replaced my order of which I went for a pizza which was very blaaaa to say the least, which consisted of an excessive amount of cheese. The bill came to just under £40 for two meals and two drinks, the service was not nice and neither was the food.

I chose to stay in this Doubletree by Hilton in particular due to its grand interior which did not disappoint, however with our room not being up to standard and the poor restaurant experience this is not a property I would recommend to others. However I must say the location was fantastic and was close to all amenities and...