Kazimier Garden — Restaurant in Liverpool

Terrible customer service.

Fantastic looking bar and I wish we could have stayed to have a drink last night.

My friend and I waited at the bar for nearly 10 minutes, then moved down the bar to get served by a different bartender due to people cutting the queue. After being told by bartender#1 we would be served in a minute, we were then left for another 5+ minutes whilst she served other people.

I told a bartender#2 that we were told we would be served soon and had been kept waiting. Bartender #2 then asked bartender #1 whether I had been told she would serve me next, which implied that she thought I could be lying. Bartender #1 then acknowledged that she had forgotten about me, and bartender #2 turned and told me that she'd forgotten, without any sort of apology. I said "no problem, I understand that you're busy".

I then let a lady in a wheelchair go in front of me to get served next. It took another 5 minutes to pass by for the lady in the wheelchair to then comment about the wait time.

I explained that I'd been waiting and had been told that I would be served next, only for bartender #2 to overhear me, so she then started exclaiming that they were really busy, implying that I was being rude by questioning their ability to serve people.

I should have received an apology for being forgotten about, but instead I got treated like I had somehow done something wrong. That's not even mentioning the fact that they also ignored the lady in the wheelchair.

I've never walked out of a bar because of poor service when getting served, until yesterday. Despite how fantastic the venue looks, I would be hesitant to approach a bar that employs such appalling staff.

Disgraceful...

Absolutely abysmal place. Terrible service and they treat us paying customers like animals. I went down to the bar completely sober and actually just after a hot drink to be honest. The bartender wasn't exactly rushed off his feet like most are in the more popular locales. I was coming back to collect some 12" vinyl my mate had misplaced when we were DJing and my mate who regularly DJs one of the nights told me the exact location. I asked the barman if I could please get my records back and he was fuming for some reason I could not work out why... I thought to release the tension I would buy a drink but it was the middle of the day so I thought I would just get coffee or tea and it was like just nah man to everything. Haha I just wanted a coffee and my records back. I said okay no worries "could I just have a ginger beer?" and the absolute weapon of a bartender sprayed my eyes with the lime just to be British and miserable about the ordeal I was putting him through asking for coffee. I eventually spotted my records and went to grab them because, yeno they're my things and the guy started getting physical with me and trying to push me away!! In the end I was calm and assertive and explained to the bully that my name and address was on the packaging and I had been instructed on the location of the records in writing. I don't know why he treated me like this after being a paying customer for many years now. But, it's safe to say I will not be...

Just been denied entry for the second time this evening, the first occasion at around 18:45 on the way from work, reason given "too full" which it clearly was not, returned at around 20:15 to be informed by the same young lady that if I could not order and pay by anything other than an App then I could not be served which was not the case on my previous visits on Friday and Sunday evenings when the staff were extremely helpful and friendly and allowed me to pay by card. I just got the impression that this was just a convenient excuse to deny me entry as I am a bloke in my late Fifties on my own, who just fancied a couple of Ales on my way home, this staff member had clearly made up her own mind that I did not fit their customer demographic and was not to be offered any assistance or alternative method of payment, a point reinforced by the blatantly insincere and mocking manner she delivered "have a good night" as I walked away.This evenings event was very disappointing as the previous two visits were most enjoyable. Five stars for Friday and Sunday only, can't give zero stars on google reviews as much as I'd like to for tonight's social...