McDonald's — Restaurant in Liverpool

It's McDonald's, I think they're all similar in how they are ale0 l presented. Mostly clean, with exception given for busy times as they all only have 1 person on each floor cleaning up after messy customers. I often end up getting the spray and cloth off the clean station and wipe the table for the kids in the few occasions we take them inside.

*This part of my review is based on the company as a whole in the UK, not individual franchises or McDonald's owned restaurants. We mostly go through the drive-through. Drive through is hit & miss. Often pull up at 1 of 2 order machines and they have more cars go through the other before 2 of 2 and I have to ask in the intercom as I find cars on the otherside get seen to before us in the Q. I have seen it happen to cars at multiple McDonald's. They say that there is 2 separate staff members doing it when questioned about it. However, when you go to pay, they only have one person. It's just something I've noticed more recently. I have a more negative view on McDonald's as it seems very rushed and there is more screens to order than people. Often making it more automated. I'd say 90% of the time they make mistakes and have to go back inside as they have either missed something off or it's cold.

However, I think that McDonald's & other fast food to go places are all the same without a personality in 2024. The food is not the best in tasting. But it's a quick service for rushed peopleyou order, pay,...

I started eating McDonald's about a year or two ago. And I love it!

I tried several locations, and they seem to be very consistent with the level of cleanliness, atmosphere, and service. However, I struggle to recall if I ever had a cold meal, but I did experience missing patties or surplus fries (fyi I love fries).

Nevertheless, I usually stick to one location. I have been in love with this location for a while. But lately, it seems to me that they do very poorly in busy time, and I mean really busy like Friday nights. I wonder whether the employees experience burnout. If this were the case, I would probably be so disappointed to the point that I would stop eating from McDonald's. I mean, why would I choose to have a poor service knowing that the people delivering it are neglected?!

So, I think I speak for a vast majority when I say that the higher management should implement some solutions whether having more people during busy times (not necessarily newly hired because that can turn even more frustrating; I advise training the newly hired employees during less busiest time), providing better training (in terms of how to deal with customers, and managing emotions), looking after their employees (ensuring they work adequate hours, time off, and have their needs met) or any other thing that I missed mentioning because I lack the needed...

Sat down only to be told very rudely by the elderly female cleaner to move because she wanted to clean that area , so i asked another member of staff if we could remain sitting there until we,d finished eating and they said we could ..so the old Woman cleaner with the black hair in a top bun style was annoyed that the other staff had said we could remain there until finished eating , so she continued to moan at us to move although I'd explained to her that other staff had said we could sit there , so i said to her you can't talk rude to me im the customer to which she kept replying very childishly " and what " so I said again you're rude and you can't keep talking rude to me just to try and make me move table im the customer and i kept saying the other staff said I can continue to sit here ,to which she again replied " and what , I can do what I want ". That older woman cleaner with the black hair in a top bun style is out of order very rude and childish talking to customers like that she obviously doesn't follow work boundaries and needs to be fired , Absolutely appalling disgusting behaviour from the older female cleaner , really needs to be fired as she has no respect for...