Rococo Coffee House — Restaurant in Liverpool

Entrance is up stairs and the premesis covers a couple of upper floors of the building with various rooms. Think a large old building where all the rooms have been changed to dining rooms. Very quirky and cosy. It means there are several rooms to check for free tables but when you find one you're not in a massive open plan dining area but your own space. Each room has its own feel.

Reasonable prices too and table service (collect drinks at bar/counter first). Only downside is probably the counter layout. Could do with being bigger or spread out and/or with deviders. It can get quite busy and noise with two tills directly side by side, barrista bashing coffee around, etc all in the space of a couple of meters. But then it's popular so a lot of drinks to make, orders to take and maximising seating area.

Not sure if there is a disabled lift to get up to it and between the floors so I'd check before you go if you have mobility issues.

Overall would recommend and will definitely be back if ever in...

Hot Food order placed, table number given, sat down, waited for food, bit of a wait but a weekend so didn't mind as appreciate it gets busy. Waitress brought food, asked us if there was anything else we needed and told her just waiting on drinks, she went away we thought to locate drinks, 10 mins later, food nearly eaten, no sign of drinks so went o find someone. On way I helped another Waitress pick up items she had dropped from a tray o her way back to the kitchen so I asked her if she could find out about our drinks ... she didn't respond because another remember of staff abruptly told me before she had an opportunity to respond that you collect yourself from the end of the counter. Had this been communicated at the outset I wouldn't have an issue or even when the food arrived and we asked about missing drinks, could we not have been told then? It just required better communication, wouldn't put me off returning as now I know and the selection of food and drinks, ambience of place...

Website says they open at 9am, got told they were waiting on a delivery, so we waited out in the cold for the 10 minutes that they said it would take. Customers came and went, trying to get in and looking confused. One customer ducked under the shutter and then came back out and left.

Then, after 45 mins we called to ask if we could come up yet. Eventually, they unlocked the shutters and let us up. Staff seemed like we had walked into their living room and asked for food. Very short and sharp with us.

Got told "it's a cafe not a restaurant" by one of the servers...but most cafe staff clear the tables as standard and don't expect customers to take all plates and cutlery to a table for them. Very happy to tidy my table and return mugs, but a laminated poster essentially tells you to do it.

Food was great, but customer service training wouldn't go amiss. Also, if you have deliveries past 9am,...