Tortilla Liverpool — Restaurant in Liverpool

So, REAL STORY ALLERT

I was served by this lady called Cristina, got a giant burrito with guacamole, black beans, chicken and literally everything else! The lady was very lovely full of energy and good vibes.

Now here where it gets weird. I took a bite. Then my soul left my body! For a minute I was looking at my self floating wondering if what I have tested was real? It tastes like everything! You have to try it to know. You know that moment in ratatouille where the food critic face goes from grey to coloured when he eat the ratatouille? Thats what it felt like! For a moment it was just me and the burrito and nothing else mattered. It was just me sitting in from of a burrito asking it to love me! I could not stop eating it, my taste buts were tasting something unusual and yet magnificent. All of my other senses somehow highlighted. I felt an unge to start a cult of burrito eaters and save the world with a burrito. It’s like that burrito was the answer. The answer to what? I am yet to find out.. but the answer! I, for a moment wondered if I could put everything in a burrito? What if I burrito could save humanity? But also what if it was only this burrito? What if Cristina has superpowers and only she, can make a magic burrito? So many questions and yet no answer! Upon the end I wept and wept! My eyes turned into an ocean of tears until I got home. I sat on my sofa contemplating life and got my life together.

Long story short, best burrito ever, I recommend! TRY IT! Saved my life!...

Today 29/05/2023 I bought myself a large naked burrito which came with 4cm bone within the chicken and got stuck in my throat. Luckily I was able to take it out and report it to the person who served me, which had an awful approach when making my food and when responding to the incident. She said she would show her manager which happened to be next to her (that I didn’t know) so I went and sat down waiting for him to approach me to talk about what happened. What happened next is that I had to go back in and ask for the manager myself to which he admitted knowing about the incident and not coming to talk to me. I made him know that the incident could’ve been a lot worse and in the case of this happening to an infant it could’ve been fatal to which he didn’t respond in any way. I had to ask for a refund to which he asked me to bring my bowl back in order to re fund it. I said I would bring it to him and he responded saying “ okay bring it and I’ll put it in the bin”. Customer service in this tortilla has always been terrible however when incidents like these happen you have to put your issues aside and attend customers in the appropriate way. Tortilla should be reviewing this managers role as he isn’t able to fulfil his duty and I’m sure the rest of the employees won’t be able to if they...

Been here lots of times, I went recently after a long day at work and a loss in the family, just hungry and tired. I ordered my usual, I was tired and said the wrong name for an item on the menu, the man who served me didn't let me finish my sentence before he said "no we dont have that- if you read the menu" I was taken aback by how passive aggressive it was, I repeated myself with the proper name and was asked what protein I wanted. I saw a realllly small amount of really dried out veg left, so I asked to mix the veg and vegan meat, I was swiftly talked over to be told I wasn't allowed this. I stood there quiet for a minute as I was so further embarrassed by being scolded. He said nothing. In the end I was just wanting to order and leave and did so. I havnt been back since. The food was so barely made and I was made to feel I was stupid. I won't be back as I dont accept being treated like this and spending £25 a time for two items and a drink, Plenty of choice out there, I am not a child in school being spoken to by an angry school dinner lady! Ive seen a few reviews here mentioning a hostile male manager and I suspect its the same man that was rude to me, no...