The Bierkeller Liverpool — Restaurant in Liverpool

UPDATE 16/06: weeks on & after asking for more info on the back of this review the company is pushing for the group to return vs refunding. Aside from not wanting to go back because no specific points have been addressed from the original complaint, this just isn't practical. Again, I'm sure this place is fine 99% of the time but my personal experience continues to fall short.......... REVIEW 28/05: "Embarrassed to bring friends here that were visiting from out of town. Pestered by email to pay despots, then by phone to pre order, all despite no one being able to answer simple Qs about the menu from original booking form. Benefit of the doubt, arrived on the day to 1000 members of staff keeping busy with anything BUT wanting to make eye contact and serve a customer. Eventually found someone to seat us.... in a corner... next to the foulest smelling loos. 30+ mins & still no service later, found a barman who got the bar manager, to get a server to remind a waitress to bring our food!!!! The food was amazing.... just kidding... it was heat lamp frazzled and they still couldn't tell us if it would kill my celiac friend... Asked for money off bill, apparently I'd already paid up (news to me but ok)... more drinks offered but still had half a bottle of their pricey fizz and just done by that point. Probably fine to visit for an unplanned drink, definitely NOT the fun friendly "experience" destination their website promises.... so...

Bierkeller in Liverpool: A Mixed Bag**

Visiting the Bierkeller in Liverpool was a bit of a rollercoaster. The ambiance and decor are inviting, capturing the essence of a traditional German beer hall. The atmosphere is lively and cheerful, which could make for a great night out with friends.

However, my experience was somewhat dampened by a few notable disappointments. The bratwurst, priced at £12.50, was quite expensive for what it was. To make matters worse, it was only microwaved rather than grilled, which significantly impacted the taste and overall dining experience. For a place that prides itself on authentic German cuisine, this was a letdown.

Moreover, there were only two other customers there during my visit, which made the place feel a bit deserted. It lacked the vibrant energy you’d expect from such a venue, especially during peak hours.

On the bright side, the beer selection was impressive, featuring a variety of German brews that were both delicious and refreshing. The staff were friendly and attentive, which added a positive touch to the otherwise mixed experience.

In summary, while Bierkeller in Liverpool has potential, especially with its great beer selection and friendly staff, the quality of the food and the high prices left much to be desired. It might be worth a visit for the drinks, but don’t set your expectations too high...

I do understand that it gets busy, I understand that reservations happen and bookings are confused, I understand that the new world of apps mean that going up to the bar is less likely.

The issue we had, was waiting 25 minutes at the bar being told we would be served soon and then we were constantly looked over, even though one man shoved his way in and was served, again when you're serving 10s of people you may miss new versus existing waitees but the fact that nothing could be stopped to quickly sort drinks.

We then ordered on the app we then waited 30 mins, received the wrong stein (beer when we ordered cider) then the cocktail we ordered didn't arrive at all, given that was quickly rectified when we notified the staff.

Because of the rain we moved inside and the random people sitting at a table were lovelier than the staff were treating us. I don't believe in the customer always being right. But I do believe that we shouldn't have been treated like wed walked in spat on the floor and scraped feces on the wall.

The reason it's 3 stars is because I genuinely imagine it was just a bad/busy a day. But for a place as popular surely it would be used to such a volume of custom

The bands and live music was phenomenal and is worth going purely on that. Would reccomend...