I am leaving this review with sadness really after being a family local for 10 years plus!.

This has been a local for many people who live (local). Not students passing which no disregard is definitely great for the area and local community, but you should still value all customers.

But..... Since the old manager Paula left a good few years ago and Val went from staff to manager, there has been no care or respect for locals who visit the willow bank. Val is constantly Rude, and making people feel uncomfortable in general.

It's really a shame because it used to be a great meeting place for the locals wether it be for a drink or food.

Locals particularly liked Paula's Xmas Eve events was a great way to interact with neighbors in the community.

Some investigation needs to take place from Greene King pubs, Val needs to remember without the local community there would be no revenue flowing in the willow bank. Locals are close to writing in a complaint as a community.

Why make a nice place sour, for what reason?.

If Greene King pubs what to respond underneath with a contact number I am happy to provide further clarification.