Came to this “restaurant” with my friends to try the bottomless belt for one hour. Already with the time limit and the fact that you must finish your food within the hour or be fined was ridiculous.Bare in mind the bottomless belt costs £30, extremely overpriced for what we received. Initially excited to eat a variety of food as displayed on the adverts, I was immensely dissatisfied. Not only was the diversity of the dishes limited, but they were mostly vegan or vegetarian which isn’t a problem except that was the majority of the dishes. I didn’t come to eat vegetables, but seafood which is pretty expected considering a major concept of sushi is fish. When we asked the waitress if there was any salmon or yellow dishes, she said they did not have salmon prepared.Why they didn’t have a key element of sushi prepared during opening hours is beyond me. They instead gave us specially requested tuna sashimi. If they had tuna why aren’t there giving them out at all. The sashimi and general seafood is what the majority of people come for. As for the chefs, forgive me if I am mistaken but I was under the impression that one must wear a hair net to cover their beard whilst cooking, which the majority of them were just stood there doing nothing, however he was not wearing anything to cover his beard which I find extremely unhygienic. Even my cooks...
Read moreHave been there recently, was craving sushi so decided to give it a visit. Was extremely dissappointed with the service received and food was not of good quality either. I have been in the hospitality industry for over 10 years, so I know what I am talking about.
The staff here neglect the customers by chatting with each other. I understand chatting for a bit is reasonable but not ignoring the customers as well. There were few girls on the other side of the belt talking to each other and when I press the bell, 2 of them just looked at me with hate. Like I did something wrong. If you don't want to work there, then don't come in. The manager or supervisor was the only one I can say did a good job by passing by our table and check. She was very polite and nice..but maybe too nice to tell the other staff to get back to work.
I didn't expect much from the food and as proven, it was of bad quality. Bare in mind, my family have few sushi restaurants so I eat sushi all the time. Decided to give this restaurant a try anyway.
The experience that I got from this place was so bad due to the attitude of the staff, food was not good but not so bad to receive 1 star. I am judging on the whole experience. We paid £70 for sushi for 3 which is reasonable price for sushi, however it was not...
Read moreBeware of double charges! I went to eat at this restaurant today and the service is the worst. They treated me like a thief.
I had salmon sushi and a slightly spicy sushi called 'dynamite roll', both for about £10. When my friends and I finished our sushi and were leaving the restaurant, a woman who looked like the manager with lots of tattoos stopped us and asked us to pay. But we had all ordered online and paid by card, so what was this about? She said that the plate of sushi you ate was pink, so you must have taken it from the lane, so you had to pay for it.
But I only ordered two sushi and one of them, the dynamite roll, arrived on a pink plate. So it was not my fault and I insisted that I did not take the sushi from the lane, but they didn't believe me at all and kept intimidating me to pay.
I showed them the evidence with my payment information (information that I had already paid £10), but they still didn't believe me. Finally, they said something like I forgive you this time. There was no apology at all. I will never go back and I am sure you will all be treated as a scam too, so...
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