Alma - Hammersmith — Restaurant in London

I ordered an iced matcha and paid using Apple Pay — the green tick appeared confirming the payment. I was still standing in front of the till taking a photo of my drink when the woman who served me suddenly raised her voice and said, “You didn’t pay!” loud enough for the entire café to hear.

It was humiliating and completely uncalled for. I hadn’t even moved away from the counter, yet I was treated like I was trying to steal a £5 drink. There was absolutely no need to speak to me in that way.

I’ve worked in coffee shops myself during university, so I know how these situations should be handled. If a payment doesn’t go through, the professional and respectful approach is to calmly explain and ask to try again — not to publicly shame someone.

I’ve been to Alma in Hammersmith many times before and genuinely loved the matcha, but after that experience, I won’t be coming back. No one deserves to be spoken to like that. A little tact and respect go a long way — and sadly, that was completely...

I was extremely disappointed with my recent visit to this coffee shop. I was charged £9.15 for a banana loaf and a soya latte — an outrageous price for a takeaway order. Upon questioning the staff, I was informed that the higher “eat-in” price was applied because my banana loaf had been warmed up. Unfortunately, I was neither asked if I wanted it warmed nor informed that this would incur an additional charge.

I find this practice highly unethical — charging 75p to warm up a loaf without consent is unreasonable, especially when the price difference is concealed in this way. To make matters worse, receipts are not automatically provided unless requested, making it even easier for such charges to go unnoticed.

I strongly advise checking your receipt if you visit this place — and be sure to ask for one if it’s not given. Sadly, this experience has left me feeling misled and disappointed, and I won’t...

Arrogant lady at counter overcharges me, when challenged snaps the receipt at me. What she overlooks is that she added an extra smoothie shot to the bill that I never ordered. The owner tries to salvage the situation and refunds the money to a card that does not belong to me. Insists it’s my card, despite the number not matching my card. I still don’t have the refund in my account. Their incompetence-meets-arrogance attitude has permanently soured this cafe’s image for me. I used to be a regular but won’t anymore.

Edit: in response to the cafe’s reply. I did not abuse or “bs” your staff rather was extremely polite throughout the exchange. Your are lying and Your reply just...