Bill's Richmond Restaurant — Restaurant in London

I recently dined at Bill’s after a busy day around Richmond. We did not have a reservation and they offered us a table, which we appreciated considering that the place was pretty busy and they had several reservations on the books.

The service was commendable, with attentive waitstaff who were quick to take our orders and ensure that our dining experience was enjoyable.

We ordered halloumi as starter, which positively surprised us even though it was not as we expected. The sauce that came with the halloumi fries were tasty and a good surprise.

The major issue we encountered was that one of our orders was mixed up. As mains we asked for paneer with spinach and lentils and the vegan burger, when the food came we realised that instead of paneer the dish had vegan chicken in it. We did not flag this to the staff because we were hungry and did not want to wait for a new dish. We believe that they run out of paneer so they added the vegan chicken (which was an option in the menu to make the dish vegan) - I would not have minded if they had asked me if I could take the vegan chicken but what disappointed me is that they changed it without asking.

In conclusion, Bill’s offers decent food with a pleasant atmosphere and commendable service. While it may be worth a visit for the ambiance and friendly service, diners should temper their expectations when it comes to the...

We went to dinner in this place, which was a stone's throw from our hotel. We were greeted at the entrance and, despite not having a reservation, we were accompanied to a table for the three of us. We were a couple with a 10-year-old girl, who was immediately given a coloring set. We ordered three different dishes: an appetizer of tortilla chips with dipping sauces, a plain burger for the girl, a chicken hamburger and another chicken dish cooked in two different ways. The portions were satisfying and of excellent quality. The place is very nice, with beautiful decor and a very welcoming atmosphere. The service was perfect. We were served impeccably by John, who really took great care of us, in a very gentle and friendly manner, from the moment we entered to the moment we left. Right before ordering, he made sure we had no allergies. We were so satisfied, that the following evening, after a day of walking around Richmond, we decided to go back there for a dinner in a relaxing place and with such careful service. We were greeted by John who recognized us from the night before and again he made us feel at home. We were able to try other dishes and, after a second visit to the place, we had confirmation of the excellent food and service. I think that if one day we are in Richmond again, we will...

Went with my parents a few weeks back for breakfast, it wasn't particularly busy. One of us ordered Bill's Big Brunch, just as we started we realised there was no black pudding as advertised. I checked with the server that we had ordered the Big Brunch and she said yes, I then asked about the missing black pudding.

After she'd asked the kitchen, she came back to tell me, not particularly apologetically, that they had ran out that morning and was waiting for delivery then started walking off (?!) I asked her what they normally do to compensate, she stuttered and was like 'er I can give you extra beans or tomatoes', I said no we don't want extra beans or tomatoes and she just walked off.

Issues I have are:

1. No effort was made to inform there was something missing, and when it was brought up, the server was dismissive at best
2. I don't think beans or tomatoes is a satisfactory replacement for a meat product
3. I declined the offer of the lacklustre replacement and she made no effort to compensate for the restaurant's oversight, don't even think we got a half-hearted sorry. I ended up paying full price (and service charge) for this privilege

Not impressed at all, will...