Brinkley's — Restaurant in London

Love this gorgeous restaurant, visit from time to time. On Tuesday evening, 27th of April 2021 we went into the restaurant to see if they could accommodate us with a table (two ladies). I asked the 1st person after we entered through the door, a gent named Onur, said he has no bookings available and we should have known better to book before hand. which is fair enough, though his tone and words were not very pleasant. Regardless we mentioned that we are local and really hoping to get a table for an hour or so. He said we could come back at 7:30 which was the time then, I can understand if they were rushed off their feet and too busy to deal with walk ins. I feel that some one more welcoming and friendly should be at the door always. We then went into the small garden and took a look around, empty tables at the back and asked the waitress, a young lady with blonde hair tied up. He then interrupted us and got annoyed about the fact that we asked if we could sit at any one of those tables for a quick dinner and turned really rude. He said " come one, why are you going around and asking every one" and " I already said no, we cannot accommodate you, please" and pointed to the door. We are really upset to have been spoken to in such way and are extremely embarrassed as we were inside the premises when he pointed us the door to leave. Both Londoners and never experienced such rude manners specially in an established area and business such as Brinkleys. We live locally and looked presentable and dressed for dinner, feel we did not receive any respect or courtesy. What could have been a very polite encounter and concluded by let me see when we next have a table available turned into us being rudely spoken to and pointed to the door. Manners and peoples skills were lacking which is shocking. We hoped to receive an apology here at least but...

Avoid unless you're beautiful . God was over generous with the ugly stick when he made me but until now I've managed to make my way through life quite satisfactorily despite my affliction ( in some areas of the world I'm flattered to be mediocre but in Brinkleys I'm definitely a pig ). Wonderful atmosphere and I liked the food - had the liver as for me it's like looking in a mirror and to be frank it was delicious . Nice wine at a good price . As a Chelsea resident I'm used to good service but tonight I experienced the most appalling service I've ever experienced ( take my word on this - the service here is horrific unless you're a hottie - which as you know already , I'm definitely not ). Rude waitress , arrogant manager , told to move our table just as the food was served leaving us in an awkward impasse . ''Twas Royal Ascot which resulted in the place being packed with lovely people in hats but please Brinkleys - your regulars are important so don't treat them like dirt - even if they look like me ! Not nice . Not going back...

I am local to Brinkley’s and have been coming here for 8 years but tonight attitude is ridiculous - me and my business colleagues from germany bought a bottle of wine and sat inside and then were told to leave as there were some rich boys who wanted more space and apparently we were on Their way. We are professional women and I know my rights as a customer especially if I already ordered the whole bottle. So disrespectful of people who work here made us leave the table for the sake of some guys who are spending more. I am local and been coming here for 8 years , they all know me here, Which is more disrespectful. When approaching John-the owner same night asking if I can give a feedback on my experience and staff, he was drinking and said to go away. Don’t recommended this this place! Very disappointed after 8 years of being a loyal customer. They don’t value and prioritise locals who have been coming here but happy to worship...