Casa Tua Camden — Restaurant in London

Having seen glowing reviews for this place we were excited to visit. The decor inside is unique and interesting and staff were initially warm and inviting.

But! We waited 50 minutes for our food, and when it arrived it was unfortunately disappointing. We were seated downstairs and had only seen the waitress once since we ordered, so after 40 minutes or so I popped upstairs to ask about the food. I was abruptly told that, simply, that they were busy (the downstairs level was empty) and it became apparent that they had forgotten our food. We had ordered 3 pasta dishes so nothing that should take 50 mins. I went back downstairs and they brought us more olives while we waited, saying our food would be 2 mins. 10 minutes later the food arrived. For the seafood pasta dish, the pasta was undercooked (not al dente, simply undercooked) and the sausage tortelloni was bland in flavour and oily. The insides were an unappetising grey colour. We all agreed that at best the food was 'ok' but certainly nothing special.

All in all the food was expensive given the poor quality and the dull atmosphere. The waiting staff got more unfriendly as time went by and we weren't treated very kindly. There's clearly a lot more attention given to the upstairs, street-facing section of the shop. We were very disappointed with our visit and...

Just ate here with my siblings. We are mixed race and when we walked in, I got the distinct impression we weren't wanted. We had booked a table through Quando, so the person working there let us sit down. We had already ordered when an old Italian man walked in and said 'Heil Hitler' and saluted the staff but they didn't respond. He did this twice. I didn't see it but my siblings did. We stayed for the meal but shouldn't have. The female waitress served us and seemed okay. On the way out, when I told the male waiter/manager the other customer was racist, he told me the man was a loyal customer; he grinned at me and didn't do anything about it. My biggest regret is not leaving after my siblings told me about the salute. I believe the staff held the same beliefs as their 'loyal' customer. Maybe other ethnic people have had positive experiences, but this was ours....

One of the worst restaurant experiences of my life. The service was unbelievably slow, it took 1.5hrs for us to get our mains, and when they finally came I was served food that I was allergic to, despite informing the waiter of my allergy when placing the order and receiving his assurance it did not contain the allergy when he served it to me. I was about to start eating when he hurried back to take it away because he checked only after serving and turns out I couldn’t eat it after all.

I’m giving two stars instead of one because the waiter was at least friendly and offered to take the main off the bill, and the food was okay when it finally came. But serving people food they are allergic to and telling them it is safe to eat is an EXTREMELY dangerous and irresponsible thing to do and I absolutely cannot recommend anyone eats here, in particular if you...