Chaiiwala — Restaurant in London

Where should I start with this place??? First of all the guy who is in charge is very rude and disorganized !! If I could I would give this place a 0 star rating but Google won't allow me to. I went to this store to enjoy a nice desi breakfast, me and my family but sadly we were served 4 times by 4 differnt people and were given the wrong order 5 times. By this time it had been 1 hour - 1 hour and 10mins which is a long time specially when you have kids with you too!!

When I went over to speak with the manager he tried to hide away as soon as he heard me. He had forced a young female colleague to speak to me rather then himself. All the members of staff were female and inexperienced that Sunday, whenever I mysef had asked for the correct order or spoke of a issue regarding how long will the manager be? they kept laughing at customers, acting immaturely and being on their phone!! Eventually the manager had come to discussed the matter who didn't let me finish my sentence and turned around and told one of the female colleague to "Give him his refund" without even hearing what I had to say, the so called Asian 5'5 skinny, male, short hair, no bread going my the name of "SID" Whilst smiling in my face when discussing my issue had no interest what so ever.

As other customer were coming in and had seen this take place they started to leave and other customers before me started to complain how their order was also wrong. One customer was given the wrong order who was Allergic to a ingredient was actually served just that!!

Based on that matter Alarm bells are ringing and I had to take my family and friends out of there .. The owners who own this place need to take responsibility and bring in well trained and experienced staff.. You pay peanuts to your staff so I suppose that's the experience your customer will receive & you really need to get rid of this SID who I know did actually give me a fake name due to his staff were laughing and told me that's...

I have never been so disappointed with Chaiiwala up until today. This branch is the absolute worst. I was served by a member of staff named Costa who had the worst customer service, all I had asked for was to wrap up the Chaii's that I had paid for as it is a 40 minute drive home for me so I did not want any of it to spill. From the get go it was a straight NO! It baffled me how someone could say no to a simple request as they were offering takeaway service but wrapping a hot drink in cling film for a customer did not fall under that service. She then proceeded to tell me how her manager will watch the cameras and ask her what she was doing as their branch does not wrap the drinks up which was very funny to me because I can see her colleague behind her wrapping up the drinks for delivery drivers and also the other branches happily provide this service with no complaints. Another customer had to get involved just to tell her to wrap the drink. She then told me she will only give me the cling film if I wrap the drink MYSELF. To be fair I was more than happy to do it myself to prevent spillage in my car whilst driving.

Dear customers drive a few minutes down and visit the Ilford or Walthamstow branch as this branch has employees who show attitude for no reason when it is part their job. Chaiiwala staff please do not work there if you are not happy with your job it is as simple as that because it ruins a customers day for no reason when all I wanted was Tea. (Chaiiwalla please hire staff who are not lazy and actually enjoy their job). First time visiting this branch and would not...

First off all, I was a regular customer and out of loyalty, I've let things slide when things went wrong, but todays experience has left me no choice.

We ordered our food at 12. After 20 mins of waiting, we asked for an update and was told it won't be long. There were only two/three other customers/family at the branch, so they were not busy inside. By half past, and two agitated kids later and one who is autistic, we were losing our patience and asked again, still being told it won't be long.

However, we could see staff were prioritising deliveries and not us. Drivers coming in/out, also, customers who came after us were served before us!

By 12.40, i had enough and asked for a takeaway. We were out of the door by 12.45 after i expressed my disappointment to the staff. I could've said more, but I didn't want to infront of my kids who were already upset.

The customer service was poor. We only got a sorry and no solutions or offer of compensation for the wait. By the time we got home, the food was cold and most certainly wasn't worth our time or the £25 bill. Very dissapointed with the branch as it was never like this.

Its clear as day that they don't have adequate staffing to manage deliveries aswell as branch customers, and they've let the standards drop significantly, which I've noticed for a while.

Its a shame they've let themselves down in this way.

I won't be going back until things improve and hope the owner offers staff better training and employs more staffing as...