Cheatmeals Ealing — Restaurant in London

What a disaster. So after 1am on the hunt for food I stop at this place. Ordering a single beef burger and fries. Was told wait would be 10min. After waiting in car I return for burger only to be told it would be another 5min. After 5min still no food. There seemed to be around 5 men in the kitchen with say another 5 men wondering in/out of kitchen and till area in tracksuits and other sorts. Nobody seemed to care. Deliver drivers also lounging around waiting. Loiterers outside and to be honest as a female it was quite an intimidating setting. So after 35min of waiting total I was handing food with no apology for wait time. Starving I open bag in car to get stuck in. Immediately I notice no heat is coming from foil which wraps burger. So after all this time I receive a burger which was cold and dry. Chips we're hot. Not sure who the manager was tonight but they need to take a good look at the service and delivery of food. I believe the interest was in the online orders so my order was pushed back everytime one came in.Having people assuming management as they had no uniform, from the street wondering in/out of the kitchen handling food is very unhygienic. No masks no hand sanitiser on way in before handling food. Unfortunately I would definitely not...

I placed an order through the Deliveroo app and my driver arrived with the wrong order. This is clearly the restaurants fault as they should ensure drivers take the correct order or at least have good enough customer service when mistakes are made. I called the restaurant directly and the incredibly rude young woman who answered put me on hold for about 5 mins while me and the driver stood in the rain and he was unable to do his other jobs. After all this they took my address and said they would deliver it directly using their own in staff delivery service, I said that’s fine expecting them to bring remade food but NO they brought cold inedible disgusting food, and worse than that the driver from the restaurant was rude himself! To top it all of when I called the restaurant again saying I’d like to make a complaint, any normal industry would be at the VERY least apologetic, this establishment ran by incredibly disrespectful no home training jokes just told me “complain through the app”. AVOID if you value decent customer service and basic competence. I’ve been a customer here for MONTHS and this was my experience, clearly they don’t...

If you are in West London DO NOT eat from this place. This is the ealing branch so cannot comment on the other places. Waited 45 minutes for my food to be given food which had been sat on the shelf for atleast 10 mins going on 15 mins because they were waiting for my milkshake? I told them I don't want warm food. I ordered and waited for fresh hot food. No attempt to fix or resolve the issue and the 'manager' telling me I obviously am here to cause an argument after travelling from South London to Ealing cause I've got nothing better to do on a Sunday night. Typical attitude from people that have no idea of customer service or how to handle food. Will not be coming back here and will deter anyone else from going. Terrible service. The others that did get their food complained of it being cold and tasteless. And the joke was they tried speeching me on food service after my 30 years plus in the food...