Costa Coffee — Restaurant in London

Disappointing Experience at Costa Coffee I ordered a large coconut cappuccino with chocolate dusting, but what I received was a latte that tasted absolutely awful. This isn’t the first time I’ve had issues with my orders either. Out of every 5 coffees I order, only 2 are usually made correctly. It’s incredibly frustrating, as it feels like the staff just can’t be bothered to take the time to make the coffee properly. I understand mistakes happen, but this seems like laziness or a lack of care from the staff. It’s clear someone doesn’t enjoy their job, and unfortunately, that’s affecting the quality of service. I expect more consistency from...

This morning I’ve ordered some stuff off just eat, the driver somehow messed it up. I called the brunch and I explained what happened, Raluca made it right in less then a minute! She told me how to fix it via Just eat and she sent me a different driver with the rest of my order . I work in this industry as well and it’s not easy at all, especially when you have angry customers yelling at you face and there’s nothing you can do but just shut up and keep working. The way Raluca apologised to me made me think of how many times she has to face with angry people everyday !...

Sam

I had an amazing experience at Costa Café thanks to the wonderful team, especially Muhsin and Manshina. From the moment I walked in, they were so kind, welcoming, and full of positive energy. Both of them greeted me with genuine smiles and made sure I felt comfortable and well taken care of. The service was excellent — fast, professional, and full of warmth. It’s not every day you come across such a friendly and caring team. Thank you, Muhsin and Manshina, for your outstanding service and for making my visit so enjoyable. I’ll definitely be...