Premier Inn London Tottenham Hale hotel — Hotel in London

Stayed here at the Tottenham Hale last night, we booked 4 rooms as we had a wedding close-by. When we checked in the receptionist told us they have been having problems with their electricity it keeps going off.

Last night not only it went off for hours so there was no lights to go to the toilet but the rooms were hot and muggy as the air-con wasn’t working of course due to no electricity.

When I called downstairs early in morning to see what was happening and how long this would be carrying on, the person in charge more or less just said sorry not our fault it’s happening around the whole area here lately!

Spoke to the manager this morning and said it’s not very good and they should inform their customers before hand if they keep having these issues as he explained they have been getting messages by the electricity board to tell them of power cuts! WHY DONT THEY LET CUSTOMERS KNOW that they’re maybe power cuts as there’s an issue lately!!!! Surely a big hotel as premier inn management would call and speak with the local electricity and see how bad the situation is and how long these problems will persist. Not impressed at all!

Completely unacceptable and it’s inconvenient. Speaking to another customer this morning she said she was offered free breakfast. I had to ask the manager why we were not offered that. He was offish and blunt and said “GO HAVE SOME IF YOH WANT” I was actually put off by his customer service skills I didn’t want any but it’s the principle you took our money alright for 4 rooms, you inconvenienced us and there was no proper apology!

I would NOT stay here again….this hotels ratings I can see will go...

I am writing to express my deep concern and disappointment with the recent experience I had at the Tottenham Hale Premier Inn. Unfortunately, my lost property, a bag containing children's shoes, has not only gone missing, but the handling of the situation by the manager, Zuuna, has been highly unprofessional.

Zuuna initially assured me that the information about the lost bag would be promptly communicated to relevant staff members. However, it became evident that this was not the case, as the matter was mishandled, and the bag remains unaccounted for. Moreover, when confronted about the discrepancies, Zuuna resorted to dishonesty and was unreasonably hostile, screaming down the phone.

This situation has escalated to the point where it has been reported to the headquarters and the police, as it involves the potential theft of valuable items. The lack of cooperation from the staff, with seemingly deliberate avoidance of phone calls, only raises further suspicions.

It is imperative to emphasize that such behavior is unacceptable, and I am committed to pursuing this matter until a satisfactory resolution is reached. The disregard for customer property and the unprofessional conduct exhibited by the management at Tottenham Hale Premier Inn is deeply troubling and requires immediate attention.

I trust that this formal complaint will be treated with the gravity it deserves, and appropriate measures will be taken to rectify the situation. I will not rest until a resolution is achieved, and the accountability of the staff involved is...

The only reason I will write this review as ok is due to your amazing staff members Sarah and Terri. What amazing staff you have in them two. Sarah was great at customer service and ensuring we was happy with our food on the very limited menu. She would make conversations with us and be very attentive to us. Terri was the same but was running round doing everything herself even though she had her duty manager in with her called Joseph who done nothing the whole time. Terri was serving food and on reception and taking orders and Joseph was nowhere to be seen. Joseph went missing for over 30 minutes and claimed he was at the toilet. We waited over 30 minutes for over desserts to be served but that was no thought of Terri as she was running around doing her best all by her self. If only the duty manager helped out instead of standing around doing nothing. He saw we had finished our meals and just stood there and didn’t clean the plates from our table or ask if we wanted anymore drinks it was left to Terri who was busy running around. The hotel did not have a chef during my stay so we had same limited menu on the four days I was there. This should be advertised on the website before we book the meal deal as we would not of booked it as it’s limited to 4 meals. Most drinks were out of stock too. The Rooms are only cleaned if you ask them too so You have to go and ask for fresh towels. This should be explained on the check in. Sarah and Terri are a credit to your company and they should...