Doggett's Coat and Badge — Restaurant in London

I recently dined at Doggett's Coat and Badge restaurant with some guests from Poland, and I must say that the overall experience left a lot to be desired. While I had fond memories of the restaurant's delicious food, the service on this particular visit was severely lacking.

Our disappointment began from the moment we were seated. Despite the fact that the restaurant was far from busy, we sat at our table for a whole 45 minutes without anyone coming over to take our drink orders. This prolonged period of neglect was particularly frustrating given the empty tables around us. It left us wondering why the staff appeared so disinterested in serving our table.

Eventually, after multiple attempts to get the attention of a waiter, we managed to place our drink order. To our dismay, it seemed as though our request was promptly forgotten. We couldn't help but notice that there were three staff members leisurely conversing by the bar, seemingly oblivious to our needs. Only when we intervened and reminded them did they begrudgingly start preparing our drinks.

Throughout the meal, we found ourselves constantly having to remind our assigned waiter of our presence. His lack of attention and enthusiasm for serving our table was painfully evident. It became increasingly clear that our dining experience was far from a priority for the staff that evening.

This experience was exceptionally disappointing, especially considering that we chose this restaurant based on our previous positive experiences with its food. While the dishes we ordered were indeed tasty, the subpar service marred the overall experience. We left feeling unsatisfied and frustrated, vowing not to return to Doggett's Coat and Badge restaurant in the future.

In conclusion, the lackadaisical service we received during our recent visit to Doggett's Coat and Badge greatly overshadowed the quality of the food. It's unfortunate that what could have been a delightful dining experience turned into a frustrating ordeal. Hopefully, the management takes note of these issues and strives to improve their service standards for...

This started off well, but quickly went downhill. Starting with the positives, the presentation of the food was nice, the table was set nicely and the view was good.

Now lets get into the negatives. I ordered the beef shin brisket pie, which as stated on the menu comes with mash and carrot. The problem is, the ratio of mash and carrot to pie is completely off. By the time you've eaten half the pie you've run out of sides, which was a shame because the mash was phenomenal. The carrots were hard which was dissapointing. You could add ling broccoli for 3 pounds but as I was already paying 22 pounds for a pie you would hope you wouldn't have to buy extras to have a balanced meal.

Also towards the end of the meal I almost cracked my tooth on a a small piece of bone that was loose in the filling. Not the large decorative one they put in but one disguised in the filling itself. That completely put me off the food and I ended up not eating anymore. Thankfully I had already eaten most of it but jeez that was unpleasant.

I also wanted to mention the server was trying his best but was clearly understaffed. For 6-7pm in an area with many tourists at least 2 staff really should be on. Tables had to wait quite a while to be served which for a 20% service fee really didn't feel great. I want to make it clear that besides that the staff was a lovely person, this is clearly an staffing issue. No one can handle everything at once alone while also juggling that many tables.

There are a million and one good pubs in London, I wouldn't waste your money on an average one. For 30 pounds plus for a main and a drink go...

Poor management and communication

I am extremely disappointed with how my booking inquiry for 31st May 2025 was handled. I first contacted the venue on 26th December 2024 to request the date, and throughout our communication, there was no indication that a deposit was urgently required to secure the booking or that the date might not remain available.

Between 3rd and 8th January 2025, I exchanged several emails with the venue, during which I was led to believe the date was being held for me. On 8th January, the manager was still in contact with me about the booking, despite the fact that another party had already secured the date with a deposit on 7th January.

I visited the venue on 11th January to confirm my intention to book the date and was told I could still have it only to receive an email on 14th January informing me that the date was already booked. At no point during my visit was I told that the date was unavailable, which makes this experience even more frustrating. Had I been informed earlier, I would not have wasted my time visiting the venue or gone through this unnecessary disappointment.

The lack of transparency, conflicting information, and failure to communicate important details reflect disorganised and unprofessional management. To make matters worse, I did not receive an apology for the poor handling of my inquiry. This situation could have been avoided with clearer communication and better organisation, but instead, it has left me feeling very frustrated...