Domino's Pizza - London - Golders Green — Restaurant in London

⭐ 1-Star Review – Rude Staff, Poor Service, and No Accountability

I usually don’t leave reviews, but this experience was incredibly frustrating from start to finish and needs to be shared.

First, the phone number listed online was linked to the wrong Domino’s location, which caused major confusion. When we finally got through to the other store, the staff there were extremely rude, spoke to us with an attitude, and even hung up on us mid-conversation. Completely unprofessional.

To make matters worse, the pizza we received was in terrible condition — it had completely fallen apart in the box, with the toppings and cheese all slid off to one side. When we called to explain the issue, hoping for a simple resolution, we were met with hostility and blame.

Instead of trying to help, the staff accused us of lying, told us to “shush,” and continuously interrupted us while we were trying to explain what had happened. They showed zero interest in listening, zero empathy, and absolutely no willingness to replace the ruined pizza.

This experience was beyond disappointing. It wasn’t just bad service — it was disrespectful and unacceptable. Mistakes happen, but the way a business handles them matters — and this store failed on every level.

Domino’s, this kind of treatment drives customers away. Your staff need serious retraining in basic customer service and communication. We won’t be ordering from this...

I had an incredibly disappointing experience with this Domino’s location. After placing an order, the delivery driver dropped the pizzas. I tried calling the store multiple times (at least 15), only to find out the number listed on Google connected me to a different branch entirely.

When I went to the correct store to sort things out—bringing along a pizza that looked like mushy peas—the driver falsely accused my wife of dropping it. Shockingly, no one, including the manager, attempted to de-escalate the situation. Instead, several staff members ganged up on me and my children. The atmosphere was hostile and unwelcoming.

All I asked for was a refund or a replacement for the completely ruined pizza. A simple apology and a fresh pizza would’ve resolved the situation. Instead, I was met with rude behaviour, dirty looks, and zero accountability.

This isn’t the first time I’ve had issues with incorrect orders or poor service here, but it will definitely be the last. I’ve deleted the app and won’t be ordering from Domino’s again. In a way, thank you to the staff—cutting out this junk food is probably a favour...

1-Star Review for Domino’s Pizza Golders Green

I am extremely disappointed with the service at Domino’s Pizza Golders Green. As a loyal customer, I have placed multiple orders, but time and time again, they have made mistakes with my pizzas.

My most recent experience was the worst. I ordered a half-and-half pizza (Vegetarian & Mexican), but they forgot the special sauce. When I called to complain, I spoke to an employee named Mansi, who was incredibly rude and unprofessional. Instead of resolving the issue, she was disrespectful and even accused me of lying.

This level of customer service is unacceptable. If you value quality food and respectful treatment, I highly recommend avoiding this branch. They need serious improvements in both food preparation and...