Domino's Pizza - London - Twickenham — Restaurant in London

Delivery was stated at 45 minutes. Fair enough; a cold Friday night. Fifty minutes, came and went and no movement on the order. Called through and was told I would need to wait a further 40 minutes as 'very busy and there is a shortage of delivery drivers'. I offered to pick up order and was assured that I could get a delivery refund. Turned up 10 mins later to find around 5 delivery guys standing next to their bikes, not exactly rushed off their feet, chatting away while inside, our pizza, sitting on a shelf with other orders. Asked to have refund on delivery, was told, sorry no, but I could have some extra garlic sauce instead! Pointed out that I had been assured by a member of their team ten mins prior, that I was entitled to have a refund. This was denied but the young woman seemed unsurprised as this is clealry an arrangement that is in place with management e.g. encourage customers to collect their order and assure them that they will get a refund. But when you arrive, you are offered a a sachet of garlic sauce! Pizza was salty, doughy and cold as was not fresh out of the oven. We have learnt our lesson and will not to be using this...

Oh my goodness, what a story I have to tell. Had an awful experience here once before, made an order for a pizza, dough balls, few other bits and the delivery driver "forgot" the doughballs, he smelt strongly of garlic butter that doughballs are usually brushed with, he smelt of the actual doughballs.. (he ate them?!), he specifically asked me if I wanted him to go get them and bring them back (worth only £3, people would have eaten by then, foods settled, got stuffed and not even want to imagine another bite by the time it would come and the petrol that's going to burn to go from Twickenham to Isleworth and back , why even bother?)

I clearly said no.

Guess what? He comes back around half an hour later, bangs at the door I ignore it, I told the man no for goodness sake what's he doing? and the banging just got more and more violent so I had to answer.... why even ask if I want it still or not if you're going to bring it regardless?

Never...

I ordered from here on the dominoes app. I called them 2x as the food was ready but the delivery was not out. And asked why the food was held back as the food would get cold. They answered the call and said they’ve got checks going on and the food would not be cold and would arrive soon. The app then said the food has been delivered, but I have not received anything and the delivery driver has not moved from the location. The employee who picked up the phone was laughing and taking everything lightly. The order did arrive, however I found a small piece of mushroom on the pizza, which was not included. Some are allergic to mushroom. The order was initially held to be throughly checked, but despite that, there’s a small piece of mushroom. Definitely would not order from here or...