Gem Langham Court Hotel — Restaurant in London

Was booked in here for a work related stay in London. The hotel is quite small and used to be a nurses’ home before it became a hotel, the exterior is quite attractive, white and black tiles. When I checked in they tried to allocate me to a ground floor room however I have stayed on the ground floor in London hotels before and know they can be noisy. So I asked to be moved and was allocated a room on the fourth floor. I later found out that the four ground floor rooms all had air conditioning so was kicking myself as it was very hot. ||My room looked fine, nice large bed, with quite a bit of room for my case and shoes. There was a long desk but no mirror at the desk. I was not expecting a palatial size room as this is London. The shower room was quite small, the shower was a bit cramped but had both an overhead and hand held shower. Although I left my towels hanging up, these were still changed everyday which was a bit annoying. ||However the real downside of this hotel in summer is that there is no air conditioning in the room. There was a small window that I left open for my entire three night stay, and a fan. However I still felt as if I were sleeping in an oven as the fan just pushed the warm air around the room. I also felt as if I were sleeping on an ironing board as the mattress was really uncomfortable. I discovered when I got into bed that it was two singles pushed together but both mattresses were equally uncomfortable. As were the pillows. I might have overlooked this and managed to sleep if the room had not been so hot. ||On the upside the breakfasts were good. Lots of choice, hot cooked food, cold meats and cheese, cereals, juices and tea or coffee. Overall the room temperature really made my stay uncomfortable but they do seem to have...

Absolutely shocking hotel, the photos online make it look very nice, but truth is, it needs a good revamp, the bathroom and furniture is falling apart, tattered doors, the sealant around Bath is all mouldy. They hadn't even changed the bedsheets for each customer as the pillows smelt like they hadn't been changed in weeks... They list that they have parking, they don't, they also listed they have a coffee machine and iron in the rooms, they don't. The telly is so old and small and sounds awful. The bedroom I had was apparently one of the big ones, it was smaller than my bedroom I had at my family home as a child, and that was pretty small. Tiny double bed, no air con and the rooms are so hot and sticky. The customer service is pretty shocking, except for the one Indian man that works on the bar downstairs, tiny bar area, it is just really old and dated. And the building in the photos shows a bright white building, it is yellow, and there is no concierge standing out the front like the photo shows. We paid 150 for the night, and saw others which are much nicer in the same location for cheaper, we went with this one because of the deceptive photos making it look MUCH nicer than it is. The breakfast they offer is only a continental breakfast too which they fail to mention. And the coffee tastes like coffee tainted water. The place is just absolutely filthy too, the cleaners need replacing and the whole thing needs to be invested in to get renewed. Oh and I woke up with a bad back because the bed was so hard. We know now, never to stay here again. Don't make the same mistake we did by thinking, it looks nice in the...

I stayed here last week and I am still a bit traumatized. I'll reduce this review to a list of pros and cons.

Pros: friendly staff, dinner and breakfast included with my reservation, excellent location (heart of Oxford Circus and West End, near the tube, plenty of places in walking distance), offered private car service to/from Heathrow airport, elevator, food pretty good, Internet capabilities, very little outside noise

Cons: very narrow elevator (maximum capacity = 2 ppl with carry-on luggage only), long strands of hair on bed (gross!), member of staff just walked into my room without knocking upon my request for help with an issue in my room, no instructions for light switches (how on earth is one to know that you have to put your hotel key in the pocket for lights to work?), unclear phone buttons (should be able to reach Concierge easily without trying to translate phone dials), when I arrived tired and jet-lagged, someone was working in the attic and the door was completely obstructing the narrow hallway- after getting no answer from the person above I had to maneuver myself very carefully around the door with heavy luggage, radiator sticky and did not work (I was freezing), shower caps had large holes in it, in restaurant I caught the kitchen staff unloading bread with bare hands (yuck!), hair in my salad, beds in Executive Single Room were very uncomfortable; bathrooms very narrow, toilets did not...