Sanderson London, a Morgans Originals hotel — Hotel in London

I had the opportunity to try 3 different rooms over 3 nights, 2 different deluxe rooms and 1 loft suite. The hotel entrance and ground floor areas are really nice and the lifts are quirky and unusual however that’s where it ends. My overall impression was the same for all 3 rooms, great size with load of space but completely lacking in any character or atmosphere to the point of blandness

All rooms were decorated in the same minimalist style, plain grey walls with limited furniture and no artwork on any wall, the only hint of anything was when you pulled down the blinds which were decorated. One of the deluxe rooms had a huge empty space as you walked into the room, there was plenty of space for a seat/table so not sure why it had been left empty. All the rooms had a small round table but no real desk space for working so not the best choice if you are on business and planning on working. Beds were really comfortable and I slept really well

The bathrooms are a glass box in the room, enclosed in retractable white and gold curtains, the gold curtain should be electric but this failed to work in 2 of the 3 rooms. The bathrooms overall were very modern looking however completely impractical for use during the night due to the bathroom light lighting up the bedroom so disturbing anyone else in the room. In all rooms we only had one glass in the bathroom so needed to be shared, when all other hotels I’ve been to have 2, we also had only shampoo instead of shower gel in the loft suite, just a small thing but a little frustrating.

Lighting in all rooms was at a minimum but particularly noticeable in the loft suite where there was just a single hanging light in the living area and 2 bedside lamps in the bedroom, barely enough to light the room particularly as the loft suites are on the lower floors so the natural light isn’t as strong.

Also lacking were plug sockets, one only in the living area which was used up by the bluetooth speaker provided and a couple on one side on the bedroom, as the bed sits in the centre of the room you need a long cable to be able to reach it when you are in bed and the person on the other side has no available sockets, not really acceptable in age of technology where we need to be constantly charging devices.

We had breakfast in the room on the last day, this was ordered for 6.30am (the earliest time you can order fora) and arrived exactly on time. It all looked great and tasted fine however was luke warm so we couldn't eat everything which was disappointing.

Overall the hotel is nice and reasonable value for money as the rooms are a good size however the lack of attention to some of the small details was really noticable and makes a difference when there is a lot...

Warning! Lock your belongings in the safe because my Saint Laurent sunglasses were stolen from my room by the maid while staying at the hotel a few weeks ago.

I was traveling for business as my company sent me to London for a major product launch. The hotel did a bogus investigation (I received an email on November 10) and the report didn’t even reference my the brand + style sunglasses, so clearly they didn’t know what they were looking for even though I did explain the brand and style. The hotel said I was lying in so many words and believed their the maid, not to mention I experienced the most disrespectful conversation with Zohaib K, the Opening Front Office Operations Manager who said the following: — I should leave the hotel (I mentioned I wouldn’t be treated this way at the Four Seasons, Ritz, etc) and he would gladly book a reservation for me. Remind you it’s 5:30pm on November 9 and I was getting ready for an event. — “Don’t tell me how to do my job” when recommending other ways to address the matter. — His tone was disrespectful and condescending. He opened up with the fact no one entered my room because I had a do not disturb sign on my door. Note - I put the do not disturb after the incident (day anfter) occurred because I didn’t want anyone to come into the room. — Stated “what are we supposed to do, replace something every guest says is stolen. It’s not like it was a Rolex.” — Suggested I go to the police to handle the stolen glasses situation as the hotel would no longer be handling the situation. — Believed the maid and basically suggested I was lying, I guess the guest/customer is not always right at a hotel. — Stated he was the “General Manager”. — When I brought up my race as a Black person because let’s be serious, I would have not been treated so carelessly handled with a disrespectful tone if I was of another race, he was “offended” which is very funny and interesting. If the Sanderson records conversation for personnel and customer experience improvement, I highly suggest they review the conversation on November 9.

While the location of the hotel is ideal and the rooms are clean, the hotel is definitely not 5 stars when you compare it to other 5 star hotels in London.

I’ve taken the corrective action via the parent company that owns the Sanderson and removed the hotel listing on my company’s suggested hotel travel system so employees do not experience what I experienced. Other actions have been taken outside of...

My recent 5-night stay at Sanderson was a deeply frustrating experience, and I absolutely do not recommend this hotel to anyone.

To start with, the room conditions were appalling. The first room I was given had visible dirty stains on the floor and was clearly unclean. I requested a change, only to find the second room in a similarly filthy state. When I raised this with the staff, they bizarrely claimed the stains were due to the tiles — an excuse that made no sense and felt like a careless dismissal of a genuine hygiene concern. For a hotel that charges premium rates, this was shocking.

Due to a serious geopolitical situation in India, I had to cut my trip short and requested to check out a day early. Despite informing the hotel at check-in and following up with the reservation team daily, they made no effort to assist with modifying the booking. Even after repeated reminders, they neither processed the change nor confirmed any update. At checkout, I was denied a refund for the unused night — not even a partial adjustment — and was met with cold indifference. Their lack of compassion during a personal and urgent situation was extremely disappointing.

Worse still, the £400 security deposit that had been blocked on my card was not released, and I had to involve the third-party booking service just to get the hotel to respond. The front desk team kept passing me from one person to another, each giving contradictory answers. There was no accountability, no follow-up, and no final invoice issued reflecting the early checkout or adjusted charges.

The entire process felt like mental harassment — instead of helping, they made things harder at every step, showing no basic courtesy or professionalism. For a property that markets itself as a luxury experience, this was a nightmare. The only thing it seems to be known for is high tea, but as a hotel, this is barely a 2-star experience.

I strongly urge travelers to avoid this property. Cleanliness, empathy, and respect are non-negotiables — and sadly, Sanderson fails...