George (Twickenham) — Restaurant in London

I would consider myself a regular at Greene King pubs, and The George is one of my favourite pubs to come to in the area, but recently the quality of service in The George has been going downhill and it makes me very sad to see. I came in last week on Sunday (3/11/24) to find dirty plates, glasses and rubbish all over the tables, even though they were empty. The guy behind the bar was just sat on his phone and looked as if he really couldn’t be bothered to be there. Even though I arrived 45 minutes to an hour before the kitchen closed I was told that the kitchen was closed and I couldn’t order any food. I was disappointed but then why would I want to stay in a dirty environment where the staff don’t care anyways. When I visited again the following Sunday (17/11/24) and ordered food, I waited 45 minutes before going up and asking (the same guy as last week!) on the bar how long the wait for food would be. I got told that the chef had left the kitchen unannounced for 20 minutes but had returned and was catching up on 10 food orders, so it would be another 20 minutes before my food would arrive. I even heard someone mention they needed food to take their medication, but they got told that they would have to wait while the staff ate food behind the bar, which is incredibly rude. In total I waited for over an hour and a half for all of my food to arrive. Personally I think this is unacceptable from staff, especially when the pub is busy at dinner time due to football. Adding insult to injury when my food finally arrived I wasn’t given any cutlery, and had to get up to enquire about where to get cutlery from! I’m not sure what the issue is with the new staff being hired, but it really feels like none of them have the incentive to be on shift and would much rather stand around and watch the football than serve customers, which makes for a very disappointing visit as a customer. I can only imagine that this is not up to the Greene King standard, and if anyone higher up found out about how poorly The George has been performing recently they would be extremely...

The aesthetic of the pub was in fact lovely, in a great location, unfortunately never tends to be busy at all, it is probably drier than the Sahara desert whenever I have visited. This may be due to the worst food I have ever experienced at a greene king pub. The pub has obviously tried to create a very fancy menu and failed miserably. Unsure as to why everything must be covered in fake cheese and hoisin duck. This is evidently an attempt at fitting in with the rather posh reputation of Twickenham. As well as this I often have received food that is cold. This pub has only recently introduced a cocktail menu which I was very excited to try but to no shock at all found that the cocktail list is very limited to only spritz, but due to the amazing bar staff I was made a espresso martini when pointing out there were no well known cocktails on the list. The bar staff is the main reason this pub has not received one star, the staff on shift were so helpful, very friendly, the pub also offers a student discount which I believe to be very generous in an area so close to university campuses. Overall I really think that the food menu needs to be sorted out and there is no reason why it shouldn’t be more like other greene king pubs. They should also try implement some more deals on drinks to get more people...

I went to this pub for the rugby (same night of the champions league final). Whilst the atmosphere was okay there was only two people serving at the bar , so it was near impossible to get a drink. when I finally managed to get served the girl serving seemed rather hostile. The cocktail menu is extremely limited and the food is not the best. On paper the menu looks lovely but once it was in front of me I soon realised I’d rather starve. This isn’t the first time I have been. I’ve seen more life in my deceased grandmother than this pub when the rugby isn’t on. I thought it could just be that night so returned and it was the same atmosphere. The music they usually have over the weekend is ridiculously loud , I couldn’t even hear myself think. The bar tender was having to scream at me in order to hear my order. After my previous experiences , I most certainly will not be returning. The only decent time to be there is during the rugby and that’s only if you aren’t...