Hope Smithfield — Restaurant in London

Roughly 7pm my partner and I were told we could go upstairs by the manager of the hope as there were no seats downstairs or outside. Upstairs was pretty empty with the 3 other people there leaving within 10mins. The bar man upstairs proceeded to tell my partner and I that he had no time for people who drank wine with a glass of water and along with a few other similar remarks made us feel uncomfortable. I told him he was being rude as we had been offered to go upstairs to this now empty bar with our bottle of wine and some water. He changed his tune saying he wasn't being rude and that the difference was we had a bottle.......the barman has partially dreaded hair and is white. We were made to feel very...

Fantastic hidden gem of a pub, right by Smithfield Market.

Popped in with my hubby as we are on an overnight visit from Cardiff.

Treated ourselves to the Pieminister 'Moo & Blue' and 'Mooless Moo' with all the trimmings - aka the Mothership option - and we both absolutely devoured them.

Staff were warm, friendly and happy to chat. Kat, Jess and Denise made us feel very welcome.

The downstairs Saloon Bar feels like a pleasantly familiar, small-town taproom, but also full of lovely local historical touches - vintage maps and photos of Smithfield Market. There is a second seating area upstairs but we didn't explore that.

Access was excellent for my powered wheelchair, with level access...

It took an hour and a half for our food to be served, with 30 minutes between the first and last plate arriving (2 of our table had finished eating before the rest were even served)

They had lost half the tables tickets and didn't apologise when they realised the error (instead resorting to arguing with one another). When the final plates of food finally arrived the server shouted at the entire table when one of the diners asked her to clarify which meal she was holding in her hand.

Being understaffed / losing track of tickets is one thing but shouting at customers after a one and a half hour wait for food is another. Amongst the worst customer service I've ever...