Ing Thai restaurant — Restaurant in London

Sadly very disappointing. After searching for a Tai local to us (given we have a young baby and wanted a nice date close to home) we came across Ing Tai and seen it before in passing. We had a good feeling this could become our go to, going by the Google reviews and how long the establishment had been there, so we thought let's give this a go!

How wrong were we. As an experienced foodie couple, who are far from food snobs and donot expect Michelin star, but simply recognise flavoursome good food( frequently visiting 4 fabulous Tai Restaurants) we actually feel very annoyed and disappointed we didn't travel the extra mile...as this didn't even come close sadly!

Upon arrival we were greeted by the young man asking us to take a seat whilst we await a table to be seated(There were empty ones)...looking around not many happy faces without their dishes and asking for things; spoons/water to note 2 of them...of course just an observation but something said to me leave. Truthfully I didn't... as were hungry and other Tai restaurants, when we checked would close a short while after us arriving.

I assumed they were short Staffed as the man was dashing back and forth past us, meaning the wait to be seated resulted in being ignored completely, despite visibly sat waiting. After waiting shy of 15/20mins for a table, (which was available from the minute we walked in)we sat down. We realised it was wise to order drinks and food at the Same time as had noticed other couples and tables sat waiting sometime(i assumed was the reason for the unhappy faces) So we ordered in one hit to be safe... It actually came very fast, to which I thought oh brilliant! maybe I had made a premature judgement or seeing we had our young baby with us, they didn't want us waiting.

Safe to say i wish they took longer with the food. The best part was the bottle or wine! which actually I wish we hadn't of ordered...as took longer to consume in an awkward atmosphere after explaining how we felt and the waiter dropping all of the plates smashing them afterwards.

Overall The food at Ing Tai in comparison to other Tai restaurants we've visited( the other side of the water in Richmond to similar value) was bland & small in portion. The tip of the iceberg was being told they would remove the service charge to compensate us. which obviously as most of us whom dine out, are aware this is at our own discretion anyway! I felt this was a very poor effort from Ing Tai, despite explaining how we felt about removing the service charge and politely then declined a pudding as honestly.. we didn't want more of their food to eat. So instead they said they would remove the sticky rice at a cost of 3 pounds from our bill... The female waitress said 'I am not the owner and nothing wrong with the food and where you eat in which town is different'. I quickly realised sadly the principle was going upon death ears and then the chef coming out to stare at us, despite trying to be polite and having a discreet discussion about it with them made me feel very uncomfortable and I just wanted to pay and leave by this point.

Interestingly, Upon leaving we were approached by a group of people whom had also been set aside to stand waiting for an allocated table. They stated they too had received a unwelcoming aura and felt 'fed up' so decided to leave. Of which I wish I'd of realised and listened to my gut upon arrival, as I too felt it wasn't going to be a good idea ... Although I did not want to to dismiss supporting a local business and potentially ruling out finding a local Tai gem....but to no avail it is not. The service unfortunately was very poor and I'm left very disgusted...

Probably the worst dining experience I've ever had !

We was seated in the lobby for 10/15 minutes then shown to a table that was available and ready from the start.

The Poor young waiter was running around like a headless chicken trying to run the full restaurant by himself the bar,ordering,cashing up lots of smash noises from plates etc where he obviously couldn't cope (not he's fault).

We then received the food and I was incredibly shocked by the quality and portion size.

We order the Chicken Thai green curry, Chicken Pangnan, beef pad Thai and sticky rice.

All flavourless, the chicken and beef unrecognisable if you had your eyes closed you wouldn't be able to identify the meat (chewy and rubbery).

The Currys had no flavour whatsoever which was a shock as Thai food is usually full of flavour.

The pastes were Very watered down and of no volume/thickness.

Green curry no spice at all, Pangnan which is usually my favourite dish no flavour at all to go with the rubbery chicken.

The Pad Thai noodles were horrific and bland to go with the tasteless beef.

I was truly disappointed and felt we needed to let them know (the best compensation offered was the service charge removed which was non existent anyway !!!)

Stay well clear from this restaurant it is disrespectful to Thailand to serve food like...

If you want to have a meal in a draughty cold restaurant and have to wait a long time for your food - this is the place for you. The drinks and starters did arrive in a reasonable time. A while later hot plates were brought to the table with the warning that they were very hot. Then nothing for 15 - 20 mins. The restaurant was not busy probably about 10% capacity. On asking we were told our meal was coming. 10 mins later we asked again and told the same thing - by this time the plates were very cold. I responded that unless the food arrived promptly we would be leaving - it did not so we left. The one star was that the starters were good and set the mood for what should have been...