I made a reservation at The Black Dog for my girlfriend's birthday because she had a craving for a Sunday roast, and several of our friends highly recommended the place. The pub has a charming ambiance, with its brickwork and wooden interior, and it even boasts a lovely garden. They offer an impressive selection of beers and ciders as well.

Unfortunately, when it came to book a table for our meal, I was given limited time slots to choose from: 12:00, 14:00, or 16:00. It was clear that they were focused on maximizing their revenue, as they only allowed us a two-hour window. This practice really irritated me because I dislike feeling rushed when I go out to eat, especially in a pub setting.

When our food arrived, I have to admit, I didn't understand what all the hype was about. My girlfriend's roast beef was overcooked, and so was my burger. But what truly disappointed me was when she asked for extra gravy for her roast and was informed that there would be an additional charge of £1.50!

I couldn't believe it. Had we known, we would have brought our own OXO cube and asked for a cup of hot water. This experience not only put us off from returning to The Black Dog, but we also shared our disappointment with friends who were considering trying it for the first time. Needless to say, they were shocked and have decided to avoid the place as well.

This situation serves as a reminder of the power of word-of-mouth. It can be quite costly for a business, as in this case, The Black Dog lost not only our potential repeat visits but also potential customers we could have recommended, all due to their pursuit of greed.