Kishmish — Restaurant in London

Food is very tasty. Authenticity I’m unclear. Usually the chicken tikka masala is a good option. The sauce is nice when we first started ordering however the thickness in the sauce has been lost and a bit watery. The chicken in the tikka masala is not over cooked and is tender. However through time the chicken has shrunk and portions got a little smaller. So they was 2 key points

Not everybody likes rice so we also go For chunky chips. For the portion size of a chips it will cost you nearly £4.00 per portion which is very heavy on price plus you can expect the chips to be crispy one day but mushy (soggy) the next so it’s quite a mixed opinion.

Recently ordered on 27/05/2023 I both myself and partner encountered body hairs in our foods. This was the 1st time it’s ever happened.

So what’s my final verdict. The food for taste is 7/10 based on the aroma and texture of the food. Price- products like chips extremely overpriced. Customer service- overall 10/10 as they are always helpful Deals- no complimentary extras after spending a certain amount. The app does has tick boxes too get offers but never in my 17 times ordering I’ve encountered promotions.

My...

I am, or was, a regular customer of Kishmish. Until yesterday I would have rated them 5 stars every time.

However, last night I found a piece of glass inside my peshwari naan. I found it because I bit into it, thankfully I didn’t swallow it, as I would probably have been injured.

I telephoned immediately, but the manager could not take my call. I was told that he would telephone first thing the next day. I didn’t hear from him. I tried again after opening at 5pm. I was told that he would be in at 6pm and would telephone then. At 7.45pm I telephoned again. I finally spoke to him. All he could do was to apologise and say that they didn’t have any glass objects in the kitchen. I did concede that it could have been hard plastic, but that the noise of it tapping on the plate rim sounded like glass.

He again apologised and offered to send me the order again (I assume for free), I politely told him that I would never eat there again and that the least he could do was to refund my purchase price, which he agreed to do.

I would rate 0 stars if I could. Awful food experience coupled with appalling customer service. So so sad as I’d been a huge...

Ordered Chicken Biriyani from this place while I was there in London in Aug. I was with a group coming from various parts of India having the combined experience of at least a dozen different biriyani flavours and regions and how they actually taste. Honestly this was unanimously the worst in our book(tainted forever with this). The dish was bland, unaromantic and looked like a chicken pulao which is giving disrespect to pulao, but that's the best I can do. To the restaurant chef/manager - Please contact me personally if you want a biriyani recipe, at least you won't have to dupe your clientele with a poor excuse of a dish charged at a hefty 15 pounds. I will make it easier for you and personally send you a pack cooked by me at your own cost after the rip off that was this dinner.

Yours Humbly, A novice biriyani eater (if that's not ironic, might as well drop the dish)

P.S - even with that rip off the chicken tikka kebabs and the tandoor were good, although disappointing portions. The one star...