Knot Pretzels & Coffee - Richmond — Restaurant in London

Torres, my host and Pretzel shop manager was lost for words. On request for differed paiement of a coffee and orange juice, gorgeous £ 6.95 I wish to honour by bank transfer, after the loss of my wallet. When discussing a Google wallet paiement? Torres said, it would take to long, without knowing the shops closing time. Torres declared me a bad customer by now, seeking paiement , inviting me to call upon the public for £ 2.95.leaving me to ask his customer to settle my score, on the same day, .what a business model. My underying health issues of TIA by Af needed to call on ambulance to chelwest Middlesex, I took an £ 4 orange juice to calm me down, I wish to pay by bank transfer, to a great franchise at Richmond 1930 Station, the pretzel franchise run byof the day Pretzel ship manager Torres, in a compassioned business country that knows how to capitalise out of any situation, without ending in a dog mess : stepping on out, the local exceptional idiom, creating star wars uniforms for the galaxy constellation in Teddington on the eve of a 65 year Amitie' (pardon my french) of Richmond upon the royal highway (limited at present) only by European Freundschaften (pardon my german) 6 to 8 June in ordinary times. Back on track in line with Network rail could have been Torres option, not harassing a customers and business marketing tool at best. I apologise being a mobility impaired customer Torres, I wish to make up, to allow you to hand over my Samsung left behind charging cable & plug, after transfer in Pretzel business account, the sum up of. £ 6.95. The Pretzel symbol of the Holy Trinity, symbolising the father, the son, and the Holy Spirit tied to religious practices and transitions. The southern german monks used the pretzels distinctive knot shape to represent the Holy Trinity. Torres holy spirit told him to close the shop, for safe guarding . My underlying health issues, made me call an ambulance thanks to Torres curtesy As a deep thinker, he ended up in quick fix mode, pressing the self destruction button option for a bright good man, that could seen as blackmail or at best as alternative shop keeping with a union mind set, while his pride felt pretiolated ( pardon my latin, now used as an emoij : twisted & complex as British customs, compassion, business attitude tested under covid of late)

The story of survival by kindness, welcome to God's country and not his waiting room.

Andre'...

Just happened now, whoever was on shift, a curly haired girl was so rude to me, and it was totally unprovoked. I also work in a coffee shop, so I know what customer service should be like, and I also know what an annoying customer is like. And I wasn’t being annoying at all, I simply asked about the coffee sizes/how many shots, so I could decide what to order, and I asked for an Oat latte but only 3/4 filled. Simple request. The customer service and relation was just not there. She snapped at me for wanting a different order and spoke about me negatively to other colleagues very loudly while acting like I wasn't even there, when I could clearly hear her, as she spoke loudly across the room to someone about me... and just generally being condescending, belittling, and simply very rude. Eventually another colleague interjected the transaction, and took over, likely because she was being so rude and was probably embarrassed about the rude colleague.

Another error in the transaction, which was potentially dangerous- I wanted oat milk, and I do think my coffee was made with oat milk but there must have been cows milk in the jug also, which wasn't poured away and rinsed before using Non dairy, as the latte tasted strongly of cows milk, not oatly- which I am very familiar with. I’m lactose so I had to go back and get it made again, all while remaining nice and positive, it was only an accident. The transaction was a train wreck though. Rude staff member and careless coffee making. AVIOD AVOID AVOID (Joe & the juice is just 2 mins...

I really love Knot, and I love their pretzels, and just more generally the food and drink that they offer fills a niche that is noticeably empty in many locations.

Their signature cinnamon sugar or lavender sugar pretzel, freshly baked, is soft, warm, and excellent with a hot drink or fresh lemonade. And the staff are always incredibly nice, service is friendly and fast, and packaging/extras are always within easy reach.

My only gripe is that I wish there were more locations for Knot! I can only find a knot inside train stations, which of course is not the best ambience for a bite to eat if you are not in a rush, or you have to enter a train station to get some of their food and drink. It is an absolute treat to have food and drink from knot on the train - however, I just wish we had more options to dine in on a...