La Parmigiana — Restaurant in London

We had great pizza but service was awfull. The place is not welcoming at all, kitchen close to toilet. Not sure how they keep their license. Worst part is we ordered once for home delivery 7 pizzas for kids and their friends, for a pizza and movie night, and we never got the pizza delivered. I went to collect the pizzas after 45 minutes, the chef told me the delivery driver just left with 7 pizzas. Got home and nothing was delivered. The notion of service doesn't exist in this place, too bad because some dishes on the menu are nicely prepared and tasty. The owner asked me to call ??? I called 18 times on the day to ask about where our 7 pizzas with no one picking up the phone !!!! I was left with 4 adults and 3 kids improvising where to get dinner after 1h waiting. It's not the end of the word if they told us, sorry we can't take your order or are you willing to wait 2h for your pizza, but the lies and the absence of response are...

Decided to order from this place because I like discovering new local places.

Placed an order through deliveroo and the most positive was the delivery time. Delivered within +/- 20min.

Ordered brusketta(bread with tomato and onion), risotto seafood and pasta carbonara.

The bread from the brusketta was burned and unless the chef is blind, he could have seen this and could have easily made some new bread. Lazy?

Both pasta dishes were bland in taste. Use of herbs would have been nice. Also the rice from the risotto was overcooked and I think they use cream to make the carbonara which Italians normally don't do.

I don't always write reviews about the places I visit or order from but my experience doesn't quite match up to the number it gets on...

I had heard good things about the pizzas from La Parmigiana, the local family-run Italian restaurant so tonight I armed myself with a knife and fork and decided to take one on for myself, ordering a Principessa. It arrived piping hot a little over half an hour later, perhaps trying to take me by surprise to get an early advantage. This was a beast of a pizza, authentically Italian thin crust but 15 inches in diameter, with generous toppings of cotto ham and mushrooms. But could I handle it all? After 25 minutes of delicious battle, I emerged victorious. The best pizza I have had for a long time. Highly recommended. Now to lie...