Le Cochonnet — Restaurant in London

When we first came in we were warmly welcomed. We waited for our friends. Food was ordered and came minus one meal and and sauce. Five times we had to ask for the meal which was ordered at the same time. All with pitafull excuses. Preparation time is longer. Were busy. NO NO NO. STOP i work in a kitchen that's not how it's done. When the food came presentation was so poor I wanted to send it back but my friend was hungry. My sauce which was meant to come with my steak was not served on side plate and by the time it reached my side my food was cold. Waiter would not get me another steak. Poor marking. We were told the food that was missing for an eternity would not be on the bill. It was. We had to argue about this. DRINKS. doubles served in shots , this only came about as some asked why there was so much coke in her vodka and coke. Say if you were to drive and you thought it was a single you would be in trouble. People should be made aware. Coffee served with out sugar or any form sweetener, although clearing the table was good.

Toilets if you're disabled wheelchair, walker.etc and on the lauredale road side of the restaurant your screwed. No access inside it's out and around the doors are heavy narrow and not step free. Its actually very poor. Even with out access the toilet are very low down. Sinks need updating and hand dryers are so pathetic and limp. You can dry your hand quicker by blowing on them. No matter what way you look at this this is not a disabled friendly place at all. That another bad mark. Summing up with friends a great time but needs a huge amount of improvement in my eyes won't be get back. Its popular with those who are not in the position to worry about the above...

We had a bad experience, we were outside watching the waiters pass in front of the entrance-door 3 times and the 4th time we were invited in, but they did not try to open the door for us, very weird. Then the waiter did not have us in the hand-made reservations list (we booked 3 hours before our reservation) so they had no idea we were coming and we ended up having a table with smell of cigar. For some reason the waiter let my girlfriend sit but didn't let me sit until she had given us the menus, it is quite weird to receive the menus while standing. Then when she took our plates to the table she asked who would have my plate and decided to serve me before my girlfriend, this is basic hospitality training you always serve the woman first, the plates were not heavy so it would have taken the same effort to serve my girlfriend first rather than me and I find the fact that the waiter served me first rude. When I finished eating, the waiter took my plate away in literally less than a minute, usually I like this, unless my girlfriend is still eating which was the case and is rude against her. Then when paying the bill, the waiter came and banged the bill infront of me and then stood up looking at me, like waiting for a reaction...

Positives I always order take away from this restaurant, because their pizza is always good and this occasion was not the exemption (+1), the barman and Male waiters were polite and extra attentive (+1) on the contrary of the waiter who served us.

I probably should have given less stars, given so many things went wrong in my customer experience, nevertheless my girlfriend didn't take much notice of these and we still manage to enjoy the food and...

Food was delicious and customer service was friendly. Seating could be better. I loved where we were seated but we had really loud obnoxious people right near us. This is more about how some customers behave but it could have been dealt with better with more spaced out tables and chairs. After a strict lockdown, you would think spaced out table and chairs would be the norm, but I felt that they squeezed our tables too close (too much by even pre-pandemic standard). I don't think I have been that close to a stranger in a long time plus I could not stretch my legs. Plus I was surprised there was no NHS track and trace system? We also made a booking in advance, but the people who were squeezed next to us clearly did not make a booking - we heard everything about their conversations as they were loud, selfish and unaware of their surroundings. I understand that times are difficult but these sorts of customers who are allowed to act selfishly will only make it worse and the bad seating plans/no track and trace won't help. Its also worth noting that those with loud voices - their noise travels and echoes underneath those umbrellas! The umbrellas and heating is a great idea, but customers should make an advance booking (and hence be treated the same as everyone else) and tables should be spaced out to ensure we are not squeezed in. The majority of customers were lovely and quiet but I suppose we were unlucky being next to that table which kept attracting loud people who did not make bookings and forcefully moved their chairs right up...