Lobster & Grill — Restaurant in London

Unfortunately, my experience was quite disappointing for several reasons.

Firstly, the portion size was surprisingly small. I paid nearly £60 for a lobster that didn't even come with fries, salad, or sauce. In all the lobster places I've been to, the meal typically includes a small side dish and leaves me feeling full, but this time I left hungry. The so-called "whole lobster" was so small that the amount of meat was comparable to just two jumbo king prawns (see pics). Had I known, I would have ordered prawns instead for a more satisfying meal. It was rather “whole new born baby lobster”. My partner got Wagyu burger and really enjoyed it, but left hungry as well, because the bun it came with was wider than the actual burger inside..

Secondly, the service… The staff seemed untrained and confused, and no one checked on us during our meal or offered dessert afterward, indicating a lack of professionalism. My partner ordered a beer from the menu that wasn’t available ( update the menu maybe?) and my non-alcoholic piña colada, although very nice, was overpriced at nearly £13 (in most places they charge less when they don’t add rum) and lacked any decorative touch or even a sprinkle of shredded coconut. Again, it’s not about their prices - I wouldn’t order what I ordered if I found it expensive or couldn’t afford it.

Additionally, when we paid, the waitress returned with the change in a rather unprofessional manner, placing £3 in coins directly on the table without a tray or the receipt.

Lastly, the lobster was served on a hot plate with oil still sizzling, making me worry about getting oil stains on my clothes. It would be better if they waited a moment before serving so it has time to cool down before it lands in front of the customer chest.

Overall, this restaurant needs to either reduce their prices or offer larger portions and retrain their staff for better customer experience. While I don't mind paying a premium for quality food, I expect to leave feeling satisfied, not hungry. Remember: we didn’t order starters, but 2 mains.

The place/decor is beautiful, the food was GOOD, but the small portions and poor service made it a disappointing experience. Unfortunately for the owners, we won’t be returning or recommending this...

Very disappointed and dissatisfied with this place.. we came on Tuesday evening 17.09, family of three to celebrate birthday. At the time we came there were only 2 tables to served and 2 waitresses. We had been seated and that was it for a while. After 10 minutes one of the waitress came over asking what she can get for us … hmmm…menu maybe???? We were starving. We ordered starters including mussels which I must pointed out were very bad washed - my 4yo son who loves sea food said „mummy they are too sandy to eat”, I could hear the noise when he was chewing. We had a look, it wasn’t sand, that was pieces of shells…. 0 pleasure of eating it, happy we didn’t break out teeth.. as a main meal we ordered grilled plate of meat and plate of sea food. Steak was the worse I ever had in my life. Was cold as a raw steak and gummy, was just disgusting. Small portion of ribs from Sainsbury’s that you just heat up.. 2 king prawns on the top and little piece of chicken breast that wasn’t grilled but cooked in the oven. All that for £26 with no fries. So we ordered them as extra and for £4.50 we got unbelievably small bowl of fries. On the top of that in drink menu it’s „freshly squeezed orange juice” which lady has informed me that is actually not freshly squeezed, it’s just juice from carton. At that pointed I asked so why do you lie in the menu?? We literally waisted 100 pounds. No one asked us how was the food because 2 ladies were too busy serving 3 tables in total. Wonder how would you manage if the place would be full? I had no chance to give them feedback, plus I didn’t want to ruin our celebration. This place is a joke. For this price you can have great food at any...

I have never left a negative review in my life and I do realize that this is not a Michelin starred restaurant, but dear me, I also think that you can expect some sort of standard when you go out to eat. Unfortunately, the standard at this restaurant was very poor. Where do I start? Having entered the restaurant, we had to wait for several minutes to be greeted and seated, when finally a barman said hi to us, or should i say to my wife only, in a very unproffesional flirty manner. We ordered our drinks, and soon enough the 'over enthusiastic' waiter came back to take our orders , nearly siting down on my wife lap AND I AM NOT JOKING ! The main absolute poor and bad quality. There was no taste to it at all, and there was no salt on the table, so you had to try your hardest to attract someone's attention to get a bit of salt, which took a while ! Honestly, I never complain in a restaurant, because I used to work as a waiter myself, so I know what its like sometimes, but for god's sake, if you charge people, and quite a bit of money, you must give something back. The whole thing was a bit like a fast - food restaurant focused on quantity rather than quality I’m afraid, the whole time I was sat inches from another person, and could hear the entire conversation that the other couple was having. I strongly suggest to have less tables there, and give people a bit of privacy when eating and talking and trying to enjoy a meal out. I will never go there again !!! It was terrible !!!, the service was very poor and Quality of food was shocking and overpriced.KFC would have been a...