Zizzi - Sutton — Restaurant in London

me and my friend went in because we were hungry and we saw the advertisement outside of the restaurant that stated that when you sign up to the zizzi app, you will get free food (a side not a main). the waitress that served us was not very pleasant and her attitude made us feel unwelcome. Despite that, we decided that we will still sit down and get our free food. Before we sat down we made sure to ask the woman if this “offer” was still available. She took us to a free table and gave us menus. The woman asked us what main we wanted and we said that we just wanted the free garlic bread. The woman came back to us and served us a jug of water and complimentary crisps. She then came back with our free food. We absolutely devoured it. (it was so bussin please get the garlic bread). As we went to the checkout to scan our barcode, a different waitress told us that we had to buy a main in order for the coupon to work. Bear in mind, me and my friend had no money on us whatsoever, we made sure beforehand that the coupon was working. The woman started showing us main meals we can buy because she wouldn’t let us leave the restaurant without purchasing a main course. The price are outrageous! However the food is good quality. Our parents were at work and were very busy, and we had to interrupt their hard dedicated working time to call them and ask them to transfer £11.50 for a margarita pizza! ridiculous! The original waitress came over and stated that she “forgot” to mention that you have to buy a main course in order to get the free food. Before we entered, we made sure to check on the coupon that there were no terms and conditions for us ti get free food. The woman showed absolutely no remorse for her lack of communication and didn’t even apologise for creating this mishap. When we first told her that we weren’t looking for a main meal, the waitress did not say anything and just walked off, although she should have told us that we had to purchase a meal in order to get the free food. Please do not fall for the zillionaire free club! we are absolutely appalled with this service and the situation. The rest distant itself was lovely and so was the food, but the service we received was...

It's new years day, my wives birthday and due to the lack of options we ended up here in the evening for a meal with her family. Booked in for 19:15 but we arrived 10 minutes early, not a problem and sat down immediately because it's not busy. 7 occupied tables, 4/5 staff. No problem right? 30 minutes later our waitress finally asks if we would like drinks... Obviously and because they've taken so long we also make our food order. Now in this time another table has come in, got drinks and even received their food. Now, there is a sign saying that something items are out of stock. You've guessed it, what 4 of us ordered is out of stock, but that other table I mentioned earlier... They got what we wanted because their order was taken quicker. The waitress who took our order, came back 3 times! To tell us that what we want is not available, no apology, no initiative to check first what they don't have so she stops crushing our dreams! When we've finally ordered, it takes another 30 minutes for our food to arrive, it's at least hot. From sitting down just after 7 and ready to leave after half 8, our uninterested waitress, didn't ask if we would like another drink, didn't check if our food was alright, didn't clear our table of empty glasses and actually moved the empty bottles out of her way to put the plates down and then left them. We didn't bother waiting for her to come ask if we wanted dessert or the check because that could've taken another hour! Food was fine, but the service was awful!!!

We did notice that their takeaway pick up point was nonstop! And the drivers weren't waiting at all, it was flying out! So if you want your food quick, avoid terrible service then maybe you should order online.

2 stars because no one got food poisoning, so...

Both my husband and I agree that this is the worst Zizzi restaurant we have ever been. We love Zizzi and we visited many Zizzi in London because of the good standard of food and services.

Horrible service: it’s a quiet Thursday evening. three female waiters just chat at the bar or next to the machine. even after they saw us waving to them twice they still just chat and didn’t come. We thought it was just an odd moment but this happened later when we wanted to get our drink, when we wanted to get the ice cream, when we wanted to pay the bill and get the takeaway boxes. Speechless.

We ordered a drink at the beginning but didn’t come until we almost finished the main. When the drink arrived the ice mostly melted.

The waiter gave our kid a basket of crayons for drawing. Zizzi’s crayons are refilled in the plastic pen which is clean and neat. But tonight none of the crayon pens (7 of them) had crayon in it. This was such minor point but it’s a sign of bad service as no one routinely checks if the crayons need refills.

Really really disappointing service.

The pasta also tasted a bit different from other zizzi restaurants we tried before. (Compared with Kingston and Chiswick, Tottenham Court Road and high Wycombe ones). We didn’t like the pastas but maybe the pizzas would be ok.

We even considered to make a complaint while when we were in the restaurant but as the service is just so slow and bad we didn’t want to waste more time...