Mammasantissima Ristorante Pizzeria uk — Restaurant in London

Booked for dinner with my boyfriend, that my mum kindly offered to pay for as a gift for his birthday, and paid £20 deposit over the phone. This deposit was not taken off the bill, something which I unfortunately did not notice until getting home. You would hope honesty and integrity of a business would prevail, but apparently not, and instead they hope people forget so they can take more of their money. The first conversation I had with the manager about this, she was absolutely fine and was under the impression she was a decent person. We went through my bill (what I ordered), added up the value and were in agreement that what I paid on the night was the total value of the food (without taking the deposit off), so clearly was not taken off. I waited patiently for several days for an agreed refund of £20. When I called back after not receiving it, she was incredibly rude and arrogant on the phone, and clearly unwilling to uphold to what she said - clearly she wanted me to get off the phone the fist time. Yes, I should have checked it came off on the night, but, equally, why should I when I'm told upon booking it will be automatically taken off the bill.

I would not be quite so miffed about it if the food was even good. The arancini was dry, the calamari was burnt and chewy, the pizza soggy and the pasta too salty. I have to say, we enjoyed the wine, but then again they don't make that.

However, the fake trumpet playing of happy birthday with a ladle by chef was entertaining. On the other hand, the kids of the family who owned the restaurant running around screaming, was not.

This is not a restaurant I would ever recommend to anyone, it had not one element that could be considered a saving grace.

I'm not expecting much out of this review, other than to help people avoid wasting their money here, after seeing the manager's responses to negative feedback. Clearly there are some unresolved personal issues here, affecting her ability to conduct herself appropriately as a respectable business woman. Either that, or she has employed a stroppy teenager to manager her reviews.

Mammasantisima, for your own sake, I hope you pay heed to feedback. There is no harm in accepting you have made a mistake, just that you aim to improve yourself and your...

Hubby and I went here last night for dinner, and we both absolutely loved it. The owners are from Naples and were super friendly. The experience they created was just lovely. It felt like I was dining in someone's home. They really know how to make you feel special.

This restaurant's special, the seafood in a dough bowl, was what initially caught our eye when we were restaurant hunting, and that's exactly what we got. It did not disappoint. In fact, we were actually impressed at how good it was - the seafood was well cooked and prepared (the lobster claw was precracked). The dough bowl was filled with clams, mussels, langoustines, jumbo prawns, and one lobster. It was covered in a delicious tomato sauce. The pizza dough bowl was soft and chewy. The bowl also came with a large plate of pasta.

For dessert, we had a traditional cake from Naples, I believe it was called rum baba. It was absolutely delicious - the cake was soaked in rum (which you can definitely taste) and served with whipped cream and pistachio cream! YUM!

The overall dining experience here was excellent, from the friendly and attentive staff to the delicious food and amazing atmosphere. We would definitely recommend eating here and will 100% be back! Don't forget to make a reservation, it's always good to make one! Just a note, they do take a deposit for...

It was a weekday when we came here. I called beforehand to book our dinner but was refused because they were fully booked. We weren't deterred and drove there instead because I was keen to surprise my husband on his birthday. He was in for a treat!

We first asked if any tables are available and they asked how large our party was. We are a party of five and they welcomed us. We ushered ourselves in and my particular mother-in-law was a bit hesitant at first because of the quirkiness of the interior. But there's more to the decor that this Italian resto could offer.

We had the seafood basket (to my MiL's delight!), seafood pasta and creamy pasta for the kids. We even pre-ordered for dessert. We enjoyed our seafood and were all full up we have no more space for dessert so we had to cancel those.

Francesca was accommodating and reaches out to check if we ever need something. To top it all, we have lovely birthday serenade from one of the chefs using his magical 'saxospoon' (ladle).

Thanks for this experience! The personality of your restaurant sets you apart and unique so keep it up. Quality of...