McDonald's — Restaurant in London

December 30th. Dawn. An 18-month-old baby cries in hunger. Selflessly, and with only mild nagging, a heroic father leaves the comfort and security of Crystal Palace Travelodge to find provision for his son. Taxis rumble past. Drunks stagger by. Our hero walks the wrong way past Aldi before regaining his bearings and venturing on. Through darkened skies and city smog, he spots it: the Golden Arches of Joy. Heading inside he discovers a builder on the phone: "Yeah. Yeah. Just stuck at roadworks, mate. Will be there in ten." Lies. Damned lies. All of it. A handful of 12 year old boys sit, mysteriously consuming bacon sandwiches at 5.50am on Sunday morning. This is the place. Here. Now. "PORRIDGE. GIVE ME PORRIDIGE," our hero insists in a quiet but firm voice that suggests great handsomeness and virility. "No problem," the girl behind the counter replies. "Will you be having anything else today?" "IT IS FOR MY SON. NOT ME." "OK. That is just ninety-ni--" "WAIT. DO YOU DO BACON SANWICHES?" "Yes." "I SHALL HAVE ONE FOR MY WIFE." "Would you like to make that a meal with a hash brown and a drink? "YES. THEN I SHALL EAT THE HASH BROWN AND SHE CAN HAVE THE BACON SANDWICH." "Lovely. Then that'll-" "AND I WILL GET A SAUSAGE AND EGG MCMUFFIN AND A HASH BROWN AND A DRINK FOR ME, TOO." "Right-o. That's £8.43 please." Heroically, and with much heroism, our hero pays for the food and then patiently waits. Like a patient. A short while later, the girl beckons him forth and provides him with a bag of food. A cursory glance suggests all the food is there. Somewhere outside a builder continues to lie badly on the phone. Venturing back into the early morn, the sun creeping up over the South London skyline, all seems well. But it in the clicking of a key card in a Travelodge bedroom that a horrible thought occurs. THE SPOON. I DIDN'T SEE HER PUT A SPOON IN THE BAG. But it must be there. Of course it will be. Before he has a chance to check, his thoughts are interrupted. "You're back," exlaims the wife, holding a hysterical toddler. "YES," replies our hero in a particularly handsome fashion. "Did you get him something healthy?" "PORRIDGE." "Perfect," she smiles as she digs through the bag. Then, more digging. Further digging. Digging that would not be out of place in the fictional roadworks which apparently exist somewhere outside McDonald's Penge. "There's... There's no--" "THERE'S NO SPOON, IS THERE," croaks our hero in the most assertive and masculine of voices. She shakes her head. None. No spoon. No cutlery. Not even a chop stick. Nothing. The baby continues to wail, but the silence grows in spite of it. "I'VE LET YOU DOWN." "We'll get through it." "NO. I'VE FAILED YOU. FAILED HIM." "It's ok." "I SHOULD HAVE CHECKED." "Don't worry." "NO. THIS IS TERRIBLE. THEY'LL BE GETTING ZERO STARS FOR THIS ON GOOGLE." "Give over. The bacon sandwich is fine and we can use the teaspoon the hotel has given us to feed the baby." "I SUPPOSE." "See? Fine. You're not going to leave a 0 star review are you?" "NO." "Really, they should only lose one for that, right? "..." "And you're not going to leave a silly review either, are you?" "PASS ME...

I have never in my 57 years of life been treated with the LEVEL OF DISRESPECT that I have experienced today. I am disabled and have hearing difficulties, I was in the restaurant with my cousin waiting for our order (no 88) Our number was called and we went to the counter, a young lady her name is Portia gave us our food and drink and put a monopoly sticker on my cup of tea. I mentioned to my cousin that I thought that we should have got more stickers; or maybe I don’t understand the rules so i’ll Ask anyway. The young lady was working at the fries station and looking over at me with a scowl on her face. Instead of approaching us or even asking if we were ok, she was muttering to herself. A lady in a different uniform with a red bow tie had just finished serving a customer, she smiled at us and asked if we were ok?. I asked her to explain the rules for us which she did so I understood how the game worked. She put a game sticker onto my cup of tea and wished us a good day.

As we turned to leave the restaurant we heard a loud ‘excuse’ me from the direction of the kitchen, my cousin turned and asked are you talking to me? The original staff member Portia was complaining to the young lady that we’d just spoken to, that she had already put a sticker onto my cup of tea and was continually getting louder and vibrant. By now, the customers were aware that something was wrong, I went back to the counter and said that the issue was not how many stickers we were given but that I wanted to know how the game worked and the rules. I said that if she wanted the sticker back she could have it. Portia was rude, she started to raise her voice and was sniggering and laughing at me, as she came back and took the sticker off the cup of tea gave me a thumbs up sign and sniggered away. I said that she would not win awards for customer service, she laughed again, i said that her behaviour could cause her to lose her job and that I will be making a complaint. She laughed and said her name was Portia and that I could complain to whom ever i want.

Meanwhile, there was another female member of staff standing at the counter, she was also in a white shirt with a red bow tie she appeared nonchalant to the situation. I asked her is the Manager here and asked then asked was she a Manager? She said that she was the Manager; I was shocked, I could not believe that she had just stood there alllowing her staff to be so rude to a customer, that she had done nothing to calm the situation down, she just stood there oblivious to what was happening around her. When i said that I was going to complain about her as well, she walked off. I have every intention of taking this complaint to the highest level possible. reading many of the reviews the common thread at this store is rudeness. I am not rude, I was not rude and did not deserve the service myself and my...

Disgusting attitude and customer service by a gentleman (manager) who wore a black turban and black sweater on Sunday 30th Oct between 10.49 and 11.29am

He refused to provide me with his name.

I placed an online order at 10.49am. I waited patiently for 20 mins before going to the counter as i could see they were busy.

I could see they were finishing off the last of the order so let them do this, i could even see my order on the screen.

He gave me 'whatever he had left' one sad sausage muffin and a sad excuse of a bacon muffin.

At this stage i had waited 40 mins, i requested a full refund as i had received 'something' but completely not what i originally ordered. He said no, i did respond to the gentleman that since i had waited 40 mins, it would be appropriate to provide a full refund as 40 mins is a bit ridiculous to wait for breakfast for 2 x double sausage egg mc Muffins with extra egg and extra cheese to which i did NOT RECEIVE.

Oh and another thing, he threw all the muffins in the bin, so he would rather throw ingredients into the bin than ensure his customers receive a small kind gesture.

Since he was so rude and had the worst customer service I've seen in a while, and i asked for his name he refused. I then requested a full refund which he also skanked me. Dishonest and a cheat.

He should not be in a manager...