Mosaic Restaurant (il mio Mosaic) — Restaurant in London

If I could give 0 stars I would. I wanted to take my mum out to eat to celebrate an occasion and walking past saw this restaurant. My mum liked the look of it so we went in. There was a guy the front who didn’t even make eye contact with us and rudely said someone’s coming from the back to help you. My mum then asked if the restaurant was halal and still without looking at us he said no it’s not again in the most rudest way. I told him this isn’t the way you speak to customers and that idk what kind of customer service that was. We would have even got something vegetarian if he let us speak. There were other customers there too and they also looked shocked. We left shortly after as we felt so uncomfortable and unwelcomed. I hardly ever make reviews but felt the need to do so as I felt such hostile energy from that worker today and I feel as though it should be said.

Thank you, hopefully you take this on board as I’m sure this is a lovely establishment with good food but sadly we weren’t able to find that out. I just hope you understand how we feel.

Reply: Not sure on how to reply on this but seeing your response genuinely shocked me. Atleast acknowledge how I might be feeling? Firstly there was no waiter who kept coming up to us? That’s a lie. If we were there for less than 2 minutes how did she keep coming up to us please makes no sense whatsoever.

Good to know the restaurant is halal! If only your lovely chef didn’t say it wasn’t halal with such a hostile attitude we might have got somewhere.

Another lie? There were customers in the restaurant. Two women were sitting near the window and a male was sat on the top bar. I made eye contact with the two girls and could see they were confused. Why lie honestly such a weird establishment

Anyways a rude rude response - I own a few businesses myself and would never write a response like that to my customers. I’d acknowledge their feelings and correct them in a nice way if needed.

The last part was definitely not needed? Do I look like a child for you to be making comments like that. Your “chef” was not nice to us and that is that. Maybe if the waitress was doing her job and was at the door we wouldn’t be...

I visit here often and I always take new people with me. My last visit really put me to shame as I recommended this place but the service was very poor. Unfortunately it rained and we were seated outside. Everyone in the outdoor area was rushed inside but my friends and I were left outside in the pouring rain. We had just got our food and drinks and everything was soaked, we couldn’t even continue to drink or eat our food which was such a shame because we had barely touched anything. We were told “blame English weather” and “next time check the weather before you book”. Why not have umbrellas for the outdoor seating area that way we won’t have to blame English weather. Not to worry next time I will check the weather but I will not be booking here again. I found this so rude and I thought at the least we would be offered a new batch of food or a discount off the bill. NOPE. Basically I’m other words they’d rather lose customers to the weather rather than accommodate to them properly. The service at times was okay aside from the fact that one of the waitresses said she could make us a virgin mocktails in anything on the menu but when we chose something she said no you may as well get it with alcohol. 2 of us were Muslim and the other did not want anything alcoholic but she eventually convinced him to get a alcoholic cocktail. I explained to her several times we do not drink but she still kept insisting “shall I just bring it for you with alcohol?”. Their non alcoholic drinks are extremely limited and their “sox on the beach” was just...

Yesterday we went there with my family. One of my two children has autism and can become anxious in new places. We asked for the garden, and as we were walking towards the table shown to us, my son was nervous therefore he was making a repetive vocal sounds. As I was trying to reassure him I caught the sight of the waitress ( long dark hair) who showed us to the table, she was giggling covering her face with the menu to hide her laughing. She even engaged in this by looking at one of her colleague ( a girl with blonde hair)

How disgusting and disappointing behaviour to entertain yourself on behalf of a vulnerable child.... I should have taken all my family out but this would have caused serious distress and further confusion and complaining during the meal did not seem wise as we wanted to just have a family meal. Thankfully the girl who found my son very 'entertaining ' after taking the drinks order did not return. I am hoping that she might have understood her mistake as my face made it obvious. Fortunately our food was brought by a genuinely caring man . Even my four year old daughter has noted how nice he is. Food was fine but I was too upset to enjoy it as it was meant. Husband liked his pizza. Daughter loved the Halloween decorations and the koi fish in the pond. We will not return, as some of staff members have no basic human kindness and understanding hence management should do more to offer training to such...