N1 Bar - London Bridge — Restaurant in London

Horrible staff. How they treated us ruined my day. As soon as we arrived everything seemed nice, also the staff "friendly" up until it was time to check out. I was with my friend visiting from Mexico. I though it was a good idea to stop for a game of pool. The staff member clearly said that the cheapest amount to pay was £7.50 for 30 mins. That was the price and time we agreed on. We started setting up the table at 21:03 exactly, as I checked. Apparently the time on the machine started from 21:10. As I was checking the time, at 21:33 we were done with the pool game, and were giving the pool balls back. The staff member, that was also talking in spanish to my friend, said to us "you still have up to 21:40". As he told us, then we decided to try to play a bit more, quickly. Time was up, at 21:40 we stopped playing. We collected the balls, went at the desk,time to get the ID and cards back to us, it was 21:42. They charged £9.80. We knew the price they gave us earlier was £7.50, we wanted to understand why the difference.

The issue was how they treated us meanwhile we wanted to understand why they charged us £2.30 extra. The lady at the desk kept saying "you don't understand. The machine calculates the time" Even the receipt had the time on it. It said our game started at 21:10, we were at the desk at 21:42. How can 2 minutes, used to clear up the table, be charged £2.30?

The member of staff that did tell us to keep playing suddenly kept saying he did not want to talk to us. I payed, trying to make them understand that it was not a matter of money but more about understanding why the price was not the same as they said before we started playing. After I paid £9.80 the lady came out again shouting "You don't have to pay but never come back!" . The lady was not aware of the conversation we had at the desk before we started playing, so we tried to speak to the other staff member that knew about it, the same one that told us to "keep playing". That man started ignoring me and then telling us to leave. The experience there was lovely until those last moments with the staff. What disturbed me the most was not the £2.30 extra to pay. It could have been a service charge , a mistake or whatever. The treatment from them as if I was a piece of rubbish, trying to "ban me" from that place. After I paid and after trying to understad WHY that staff man told us to continue to play if he knew that the machine was going to charge us more. As we did say that we were willing to just spend £7.50 as we were under a budget. The place itself was not bad, the experience was ruined by how the staff handled the situation. They do not have to ban me as I won't be back there anyways if the staff is like that (which is a shame as the place itself is not bad). The discomfort that occurred to me was the unfairness and unprofessionalism from their side. I do not reccomend this place. I hope someone will make them understand they cannot treat costumers like that. Unfortunately a review is all I can do from my side, but I wouldn't have bothered writing so much for such a small episode if it didn't effect me personally. How they looked at me, tried to ignore me, saying to go away, them wanting me to leave and banning me. I've never been banned from anywhere, I was not being aggressive, I'm unhappy with my experience and hope this review can prepare future costumers that if they get overcharged (which apparently it occurs in this place as I read now other reviews) they should just pay and shut up. That's what the staff there...

First of all wish I had read reviews before coming here! Had to book online and wait to be told if your booking had been accepted. We received confirmation in good time. Decided to book between 5-8pm as this is happy hour. Arrived for our booking at 5pm. Saw the place from the outside and thought yeah this looks nice, how wrong was we! Made our way upstairs to the sports bar and was greeted by two men behind the bar, one stood just staring not serving anyone whilst the other man was dealing with another customer. Now remember this is October 2020 and we are in the middle of a pandemic not one single sighting of hand sanitizer, nor was we asked to wash or hands, just nothing! Anyway finally we was addressed, my partner who had made to booking was asked to leave her bank card and ID behind the bar as a tab. We was not comfortable with this so asked to pay for our hour first but was told this is how they do it. Ok fine so we went to our pool table, we mistakenly picked the worst one as the placement of the table was so tight your pool cue was hitting the walls. Time to get drinks as it's happy hour. Got to the bar to be told they have stopped doing cocktails and the only drink included in happy hour was two dry house wines which was buy one get one free! Wow! Their website is so misleading it's disgusting. Ordered two doubles and couldn't wait for our hour to finish. This was unfortunate as we love to play pool and their location is great but I would never return and I would NOT recommend. The best thing about the place was the female bartender who knew more then the manager. We'll stick to...

I came here for the pool tables and bar. The drinks were good and at a standardised price. However, the overall quality of the building was quite poor. The door to the balcony fell off when someone opened it, which is a major risk to people's health. The pool tables are not great quality with no markings on the cloth, and the ques are mostly bent at the tip, which means sharing the best of bad options.

When it comes to pricing, it's £15 per hour for a pool table, and they turn one of the lights off around 10 min before your time is up. After paying for 2 hours, I went to the bar and requested to close the table at the 2 hour mark only for them to not adhere to my request (which is a standard request). Once I went to the bar, they wanted to charge me £10 extra for the time going 20 min over. The bartender dismissed the situation completely and was pushing me to pay the extra for a mistake, which was not my fault. You'd think after spending around £90 within a couple of hours, they'd at least understand and let it slide, and yet they were not catering to this situation at all.

Other than that one issue, the bar is fine, and it's a good place to play pool for an evening out. It's definitely much cheaper to pay per game in a regular pub or an actual pool club where the quality would be...