Pala e matterello UK — Restaurant in London

Rarely leave reviews but felt the need to after having such a negative experience largely down to the individual member of staff taking orders.

I placed an order for a truffle Pasta dish which is vegetarian. The venue is very loud and the person taking orders does not speak English as a first language making it very difficult to understand him. I thought he repeated what I had said back to him when placing the order to confirm what I wanted - so I said yes. When I came to collect my food I was given a dish which had bacon, mushrooms and truffle which had been added. When I told him that's not what I ordered he became very argumentative and told me that I should have told him I was vegetarian. Why would I need to explain that when I ordered a dish which is vegetarian??

I accepted responsibility that there had been a misunderstanding in what he said when I ordered and apologised for my part in that - however what I am really unhappy with is the fact that he did not apologise for his part in the misunderstanding or the fact that as it transpired I had been overcharged an extra £5 for every topping they had available and did not offer me any kind of refund.

I then had to stand for 15 minutes watching them serve numerous customers (some who had ordered the same dish I ordered) until I lost my patience and asked how much longer it would be.

Pasta was OK but a small portion and absolutely not worth the £20 I ended up paying - nor the £15 it was supposed to cost. Other customers queueing were also shocked at the way I was spoken to. Worst customer service I've experienced in...

Noto che le recensioni migliori sono di qualche annetto fa. Ho il grosso dubbio che sia cambiata la gestione. L'ho provato un paio di giorni fa e non ho trovato nulla di favoloso. Certo, trovare della pasta fatta in casa a Londra è sempre interessante, ma la sensazione è che chi cucina non sappia bene cosa stia facendo. Ho preso ravioli burro e salvia. Pasta buona, ripieno non eccezionale, la salvia c'era... I miei dubbi cadono sul burro: quella salsina in cui erano affogati i ravioli magari aveva dentro anche del burro, ma anche un sacco di altra roba: uovo? Olio? Panna? E chi lo sa! La cosa più interessante era l'ambiente in cui si trova il locale, a metà strada tra un mercato coperto ed una sagra di paese. Al centro i tavoli su cui mangiare, attorno tante bancherelle con diversi tipi di cibo. Molto suggestivo...

the most fantastic place for you to feel great. The staff is amazing The food is amazing Full of flavor Italian style every time I come to London is a place that...